John Cello said:
This is good advice. Familiarity certainly helps. However, the Help
screen
really doesn't let the user know what forum to post to. This user
was
technically correct in posting her query to the Office General
Questions in
that the answer was in using the File...Properties dialog in any of
the
Office Suite products.
I'd think the forum names should suffice. If you have an Explorer
question then one should post to a Windows newsgroup. But I also
understand that it's difficult to find the correct forum out of over
2000.
Although...now that I think about it, the underlying problem in this
case could be due to accessing them through the Office portal:
http://www.microsoft.com/office/community/en-us/default.mspx . There
isn't a visible means of getting to the Windows newsgroups or those
for other technologies. Looks like another area to suggest
improvement...
We tend to get too wrapped up in telling users that they're in the
wrong
newsgroup or, even more reprehensible, telling them to "Google
keywords".
While this would be fine to include, it really doesn't take that
much longer
to also answer the question.
I've asked many a question in the forums, and have often guessed at
what NG
I should address with it. And while I've received the abovementioned
answers
on several occasions, I've also been given answers.
Now, not everyone gets wrapped up in telling others they are in the
wrong newsgroup. ;-)
You MVPs are an invaluable source of information to we hacks, saving
us
countless hours and keeping our frustration levels tolerable. We
really do
appreciate your help, and mean no inconvenience when we're lost and
looking
for answers.
Thanks, John. I think lately the regulars in the newsgroups are
growing weary of waiting for the kinks to be worked out of the web
interface. The new interface to access the newsgroups on the Microsoft
site was deployed back in June and since then we've been seeing a lot
of misplaced posts these days and there's the new Suggestion type post
that was introduced. Unfortunately there have been a lot of these
posts that weren't exactly Suggestions that should have been posted in
the newsgroups. Plus it's bringing a lot of new folks to the newsgroup
who aren't familiar with newsgroup protocol. There are those of us who
have been hanging out around here for years and there are days it's
hard to keep in mind the whole reason we're here in the first place -
to help and to learn from each other.
--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
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http://mvps.org/word
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MVP FAQ site:
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