If you are talking about the product key on the side of the computer, it is
for the operating system only. If you're trying to activate Office, it won't
work. You must use the product key that came with office when you bought it,
or, that was sent to you if it is a trial version.
: The product key that is in the computer does not work, can i get a new one
or
: what shall i do? Thanks a lot for the answer.