How can I keep MS Word from crashing?

K

Kathleen

Word loads fine. Soon as I try to open a document or request it to do
anything it crashes. I have updated, repaired, uninstalled, reinstalled,
virus scanned... It still crashes. Help please.
 
G

garfield-n-odie

If you select a different default printer in Windows (click on Start |
Control Panel | Printers), and then start Word and open a document, does Word
still crash? If not, then the problem is in the printer driver for your
usual printer. Try deleting and reinstalling the printer in Start | Control
Panel | Printers. You might also check the printer manufacturer's website
for an updated printer driver appropriate to your printer and operating
system.
 
B

Beth Melton

We need a little more information on this issue. :)

What version of Word are you using?
What patches do you have installed?
What is the error message?
How are you try to opening a document? Are you using File/Open?
Double-clicking it in an Exploring window such as My Computer?

If you are using File/Open precisely when does the error occur? As
soon as you click the Open command? Does the dialog box display?

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
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