How can we tell if KB970942 is needed?

[David Thielen]

Hi;

How can we see if http://support.microsoft.com/kb/970942/ needs to be
installed on a computer. I want to test for it when our AddIn starts
and prompt people to download and install it if needed.

thanks - dave

david@[email protected]
Windward Reports -- http://www.WindwardReports.com
me -- http://dave.thielen.com

Cubicle Wars - http://www.windwardreports.com/film.htm

 

[Colbert Zhou [MSFT]]

Hello Dave,

The KB970942 is intended to correct only the problem that is described in
the KB article. Apply this hotfix only to systems that are experiencing the
problem described in that KB article. As the KB article already indicates,
"This hotfix might receive additional testing. Therefore, if you are not
severely affected by this problem, we recommend that you wait for the next
software update that contains this hotfix."

Even, for such a non-securityupdate hotfix, there is no public download
link for this hotfix. To get the hotfix, the clients need to contact
Microsoft Customer Service and Support to obtain it. So my suggestion is
unless the clients suffer from the same problem described there, do not
install the hotfix. Instead, the clients can wait for SP3.


Best regards,
Ji Zhou
Managed Newsgroup Support Team

 

[David Thielen]

Hello Dave,

The KB970942 is intended to correct only the problem that is described in
the KB article. Apply this hotfix only to systems that are experiencing the
problem described in that KB article. As the KB article already indicates,
"This hotfix might receive additional testing. Therefore, if you are not
severely affected by this problem, we recommend that you wait for the next
software update that contains this hotfix."

Even, for such a non-securityupdate hotfix, there is no public download
link for this hotfix. To get the hotfix, the clients need to contact
Microsoft Customer Service and Support to obtain it. So my suggestion is
unless the clients suffer from the same problem described there, do not
install the hotfix. Instead, the clients can wait for SP3.

The problem we have is people hit this error 100% of the time using
our system, then contact us saying we have a bug. I would like to pop
up a message before to tell them to go to a web page of ours where we
explain the situation and give them a link to the page where they as
MS for the hotfix.

And when the new service pack fixes it, we change our page to point
them to the service pack.

thanks - dave

david@[email protected]
Windward Reports -- http://www.WindwardReports.com
me -- http://dave.thielen.com

Cubicle Wars - http://www.windwardreports.com/film.htm

 

[Colbert Zhou [MSFT]]

Looking through all symptons listed in that KB article. There is no item
about 100% CPU usage. So this hotfix should not be the one for that
client's issue. Installing an incorrect hotfix may cause other issues. That
is why we request to contact CSS to get the hotfix, as well as why we
recommend to the future Service Pack release instead of the hotfix.


Best regards,
Ji Zhou
Microsoft Online Community Support

 

[David Thielen]

Looking through all symptons listed in that KB article. There is no item
about 100% CPU usage. So this hotfix should not be the one for that
client's issue. Installing an incorrect hotfix may cause other issues. That
is why we request to contact CSS to get the hotfix, as well as why we
recommend to the future Service Pack release instead of the hotfix.

Sorry, not 100% CPU usage. What I meant was ALL of our customers that
need this ALWAYS hit this. I would like to pop up a message box if
they need it asking them to go to the KB article.

But only for people who need it. Some are not on the latest service
pack and are ok. Eventually we'll have a new service pack and be ok.
But for those with the error, we would like to warn them.

I guess I could write a test string to Variables, read it back, and
put up the error if the strings don't match.

??? - thanks - dave

david@[email protected]
Windward Reports -- http://www.WindwardReports.com
me -- http://dave.thielen.com

Cubicle Wars - http://www.windwardreports.com/film.htm

 

[Colbert Zhou [MSFT]]

But only for people who need it. Some are not on the latest service pack
and are ok. Eventually we'll have a new service pack and be ok. But for
those with the error, we would like to warn them.

Sorry for my misunderstanding and thanks for your clarification I can
see your concern here. We can know if the target machine needs the KB
970942 by decting the Word version.

Before 12.0.6425.1000, KB970942 is not needed. After 12.0.6504.5000, we
should prompt the customer to that KB.

So in your ComAddin, you can test Application.Build property or use
FileVersionInfo class to get the detailed version number,
http://msdn.microsoft.com/en-us/library/system.diagnostics.fileversioninfo.g
etversioninfo.aspx


Best regards,
Ji Zhou
Microsoft Online Community Support.