How disable "Requesting virus scan"?

[George]

In Word 2002, everytime I open a document there is a message in
the bottom left corner saying "Requesting virus scan". I'm trying
to turn this off because I know my documents are clean, and the
scan unnecessarily delays the opening of the document. Even a
new, blank document will try to do a scan, which is total overkill
for an obviously blank document. Problem is I can't find where to
turn this off or disable it.

I use Norton Antivirus (NAV) 2005, and unchecked "Enable Office
Plug-in" in that program, rebooted, but it made no difference.

I googled the problem, and none of the things that came up,
helped.

Does anyone have the solution to this?

TIA,

George

 

[Suzanne S. Barnhill]

The message is coming from some antivirus app or other--not from Word. If
NAV is not the culprit, then there must be something else causing it.

 

[Graham Mayor]

The virus scan message comes not from Word but from linked anti-virus
software. Checking of Word/Office documents can usually be deselected in the
AV program e.g. in Norton AV by turning off its Office Plug-in.

With some versions of the Norton product it may be necessary to unregister
the calling DLL by running the following command line from Windows > Start >
Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"

Other AV apps eg the popular free ediition of Grisoft's AVG antivirus
software, require similar treatment.
In this instance:

regsvr32 /u "C:\Program Files\Grisoft\AVG7\avgoff2k.dll"

Office MVP Beth Melton recently reported her discovery that "If there are
any WLL add-ins in the Startup folders they will trigger this message even
if the user doesn't have any type of virus scanner enabled. Apparently, MS
is using the virus scanning engine to check for macros in WLL files and as a
result it triggers the message. Note other than checking for macros it isn't
actually performing a virus scan....One add-in I know of that still uses a
WLL is EndNote." So you might check your Word and Office Startup folders for
..wll files.


--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP


<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

 

[George]

Graham, thanks for your reply. Office Plug-in NAV is not
selected, but problem persists. Also, searched entire HDD for any
*.wll files, and don't have any.

Running the regsvr32 /u "c:\program files\norton
antivirus\officeav.dll" command failed, giving a Return Code of
0x8002801c.

If you have any ideas I could try, would appreciate your letting
me know.

Regards,

George

 

[George]

Oops, that last paragraph should read:

"If you have any OTHER ideas I could try, would appreciate your
letting me know."

George

 

[Graham Mayor]

This error means that regsvr32 was not able to access and/or update the
registry. Check the permissions on the part of the registry where access is
denied. You can run regmon to manually fix the registry.
http://support.microsoft.com/kb/198038

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP


<>>< ><<> ><<> <>>< ><<> <>>< <>><<>