Hi,
If you are using Groove 3.1, please refer to the following steps to
uninstall Groove:
Step 1:
======
Log into Groove using the account you plan to save. From the Options menu,
choose Preferences, go the Account tab, and click the Save Account As File...
button to create an account file (.grv file). If you have any workspaces in
which you are the only member, please Save the workspace as an archive file
(.gsa file). Save the files to your computer.
Then please perform next step:
Step 2:
=======
Log in the administrative account of your computer. I would like to suggest
you can run the Groove clean utility first. This will remove all account
information from this device. This information will be recoverable and the
account will need to be restored from a backup or a new account will need to
be created. To run the groove clean utility, completely shut down Groove via
the icon in the system tray. Click the Windows Start button and choose Run.
Browse to C:\Program Files\Groove Networks\Groove\Bin and choose
GrooveClean.exe. In the Run box, add "-all" to the end of the command line,
so it reads:
"C:\Program Files\Groove Networks\Groove\Bin\GrooveClean.exe" -all
Click OK. After the process complete, restart your computer.
Then please perform next step:
Step 3:
=======
Log back in the administrative account of your computer. Uninstall Groove
from Add/Remove Programs. Reboot the computer. Open Windows Explorer and
check for the following folders, if they exist, please right click the
folders and rename them:
C:\Program Files\Groove Networks
C:\Documents and Settings\All Users\Application Data\Groove Networks
C:\Documents and Settings\%username%\Local Settings\Application Data\Groove
Networks
Note: You can add "_OLD" (without quotation marks) to the original folder
name as the renamed name.
Then please perform next step:
Step 4:
======
Click Start, Run and type regedit. Click OK. Look for the following registry
key:
HKEY_LOCAL MACHINE\SOFTWARE\Groove Networks
If this key is present, rename it. Exit the registry editor tool. Reboot the
computer.
If you would like to reinstall Groove, please perform next step:
Step 5:
======
Log in the administrative account of your computer, and reinstall Groove
3.1. If your company has your own Enterprise Management Server to manage
Groove Accounts, please contact your Groove Admin to send the installer to
you. If your Groove account is un-managed, please download the setup.exe file
from the following URL:
Full Install file link:
http://components.groove.net/Groove/DailyBuilds/latest/OCI/Setup.htm
Do not set up any account. Upon completion of the install, reboot and log
back in the administrative account. This will ensure that all dlls are
registered. When groove starts you should be prompted for an account
information. Select using the existing Groove account and restore your old
account with the archive account file:
Please refer to the following article to restore the saved account and
download the data back:
Restore account:
http://docs.groove.net/htmldocs/gui...counts_account/accounts_account_restoring.htm
Downloading workspace data from another computer or workspace member
http://docs.groove.net/htmldocs/gui...s_managing/spaces_managing_fetching_space.htm
Is this issue resolved?
