how do I delete message stuck in outbox?

M

Mark Alexander

My Outlook (2007) does not respond to this solution, as it still says Outlook
has started sending message. This happened after send/receive started
cycling rapidly, and I had to close the program to stop that happening.
Every time I try to send another message the recycling starts. Any solution
to these 2 problems please?
 
M

Milly Staples [MVP - Outlook]

What "solution?"

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Mark Alexander asked:

| My Outlook (2007) does not respond to this solution, as it still says
| Outlook has started sending message. This happened after
| send/receive started cycling rapidly, and I had to close the program
| to stop that happening. Every time I try to send another message the
| recycling starts. Any solution to these 2 problems please?
 
M

Mark Alexander

Sorry Millie, I am new to this, and thought I had responded to a thread in
which you made a suggestion for deleting stuck messages. This was to take
Outlook offline, but this did not work.
 
V

VanguardLH

in message
My Outlook (2007) does not respond to this solution,

You started a NEW thread. There is no context to some prior
discussion unless YOU provide it. If you wanted to continue that
discussion then go post to that one. Obviously there is no "this
solution" when you start a NEW thread.
as it still says Outlook has started sending message. This happened
after send/receive started cycling rapidly,

What does "cycling rapidly" mean? There are bicycle pedals on your
computer? WHAT was "cycling"? You mean there was no interval between
mail poll sessions started by Outlook?
and I had to close the program to stop that happening.
Every time I try to send another message the recycling starts.

Because you have the option to "send immediately" enabled. Without
it, you would have to manually send your new e-mail.
Any solution to these 2 problems please?

What TWO problems? You only mentioned ONE: something about "cycling".
 
V

VanguardLH

in message
Sorry Millie, I am new to this, and thought I had responded to a
thread in
which you made a suggestion for deleting stuck messages. This was
to take
Outlook offline, but this did not work.


So after you put Outlook in offline mode, did you EXIT Outlook, reload
Outlook, and then try to delete the item stuck in the Outbox? If it
works, remember to put Outlook back in online mode so you get new
e-mails thereafter.
 
M

Mark Alexander

Bear with me, I am new to this, and thought I had posted to the original
thread I was reading about this problem.

The two problems are

1: By cycling I mean that send/receive does not happen once, it is
continuous until I use the Task Manager to close the program. All
send/receives are manual, I never use auto send/receive.

2: I cannot delete an e-mail in Outbox because I get no response except
when I try to open it, and I get a message saying Outlook has started sending
the message.
 
V

VanguardLH

in message
Bear with me, I am new to this, and thought I had posted to the
original
thread I was reading about this problem.

Any webnews interface to Usenet is limited and clumsy. You might want
to use an NNTP client instead, like Outlook Express. Microsoft's NNTP
server (msnews.microsoft.com) is free and doesn't require logging in
(i.e., it has anonymous login). You can, for example, in OE use the
watch flag and sorting to keep the watched threads, like those you
start or in which you participate, at the top of the message list.
The two problems are

1: By cycling I mean that send/receive does not happen once, it is
continuous until I use the Task Manager to close the program. All
send/receives are manual, I never use auto send/receive.

So the "send immediately" option is disabled?

Is the mail poll interval disabled, too?

Have you tried stating Outlook in its safe mode ("outlook.exe /safe")
to see if a plug-in is causing the problem? Safe mode means no
plug-ins get loaded when Outlook starts.
2: I cannot delete an e-mail in Outbox because I get no response
except
when I try to open it, and I get a message saying Outlook has
started sending
the message.

Put Outlook into offline mode (under File menu), exit Outlook, reload
Outlook, delete the stubborn Outbox item, and put Outlook back into
online mode. Outlook gets restuck on the bad Outbox item when you
first load Outlook because of the mail poll. If you have mail polling
enabled, say, for 10 minutes, the zeroeth minute is also included
which means Outlook tries to send when it first loads. Thereafter the
item remains stuck but Outlook considers it an in-progress task and
won't let you delete the item. That is why you need to put Outlook in
offline mode AND restart Outlook so it never tries to connect (and
then try to resend the old item).
 
M

Mark Alexander

I will try OE for this in due course, but will stick with this for now.

Send immediately is disabled, as are scheduled send/receives, and send on
exit. On your advice I have tried to restart Outlook in safe mode but get
the message "Windows cannot find "Outlook.exe/safe"..." If I use spaces
before and after the slash I get the message "The command line argument is
not valid. Verify the switch you are using".

I have tried putting Outlook in offline mode, but that does not work either,
the only reaction I can get to all attempts to delete the e-mail is if I try
to open it, and then I get the message "Cannot open this item. Outlook has
already begun transmitting this message."
 
M

Mark Alexander

I used OE as an abbreviation for Outlook Express.

Yes, I have closed Outlook and reopened it in Offline mode, more than once,
but with no effect.

I am not able to identify the full path.
 
V

VanguardLH

in message
I used OE as an abbreviation for Outlook Express.

Yes, OE = Outlook Express. But why bring in an unrelated e-mail
client when asking about problems in Outlook? Does Outlook Express
exhibit the same problems as experienced in Outlook?
I am not able to identify the full path.

Just go into whatever path in which you installed the program. It
should be under there somewhere. Or use the file search function
included in Windows (Start -> Search) to find a file.
 
M

Mark Alexander

You introduced Outlook Express in your previous response, in suggesting this
was a better way to monitor threads!

No matter how I search, I cannot find a path for Outlook.exe: with the
extension I get :No items match your search, without it everything in Outlook
is listed.
 
V

VanguardLH

in message
Have now found the path, but even in safe mode I cannot delete the
message


When you got Outlook into its safe mode, did you then put Outlook into
offline mode, exit Outlook, restart Outlook (in safe mode), and try
deleting the item in the Outbox? If safe mode and offline mode don't
work to let you delete the stuck item, you might end up having to try
a utility like OutlookSpy that digs into the message store and lets
you edit (or mangle) it.

I've only used OutlookSpy under a specific situation to get rid of a
read receipt that got stuck in the Outbox (for someone else's copy of
Outlook since I *never* respond to read receipt requests). You might
end up having to define a new mail profile (Mail applet in Control
Panel) if your current one is corrupted.


BTW:
I mentioned OE because you were having problems with the webnews
interface and keeping your posts threaded together. I mentioned OE
and using Microsoft's NNTP server to provide you with a better
interface to newsgroups, not anything to do with resolving your
problem with Outlook. But now I know how OE got intertwined in our
discussion.
 
E

Ed DeGani

Had the same problem. Followed your instructions (offline mode , exit
Outlook, reload Outlook, delete the stubborn Outbox item, back into
online mode.) Worked like a charm. Thanks!
Ed
 
M

Mark Alexander

It was already in offline mode when I started in safe mode. Tried again your
way and it has gone! Many thanks for your time and help.
 
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