Hello Catherine,
Make sure you have at least one document open and then hit Alt+F11, which
opens the code editor (VBE).
Select View / Immediate Window to show the 'Immediate' window and type in
the following and hit the enter key:
Application.ClearCustomMenus
Close the VBE and you should now see the Menu bar as usual.
Let me know if that helps.
Best regards
John
John Goldsmith (Visio MVP)
www.visualSignals.typepad.co.uk
www.visualSignals.co.uk