I discovered the problem. I have a IE browser hijacker which I cannot
completely get rid of. I have both the Lavasoft Ad Aware and Spybot Search
and Destroy software. I ran the software, and was able to use the wizard in
office. Evidently the wizard uses IE to connect to the internet. In the
meantime, I have tried to get rid of the browser hijacker permanently and
cannot (everytime I reboot the computer the virus is restored, despite the
fact that I do not have the "restore settings" selected). Since this is a
security problem, I called the Microsoft security phone line but (after an
hour and a half) were not able to help me . I guess the only fixes the
support person knew about were the two programs I already mentioned and he
did not understand why they did not remove the registries for good. He has
said someone will contact me in three to four days. I have been using
Mozilla since the browser hijacker first appeared and I guess I will simply
have to run the two anti-spyware programs everytime I reboot if I don't want
it to affect other Microsoft programs may automatically call up IE. It is
quite frustrating. If you can point me to further fixes on this issue, I'd
appreciate it. In any case, I am grateful for you quick response to my
initial inquiry. Thank you very much!
-Jacquie
