How do this happen? 2 Personal FIles!

[stuff]

Hi,

All of a sudden, I have 2 Personal Folders!!!! They seem identical, and I
cannot get rid of one or the other.

* The only thing recently changed is the installation of XP SP-2.
* All previous XP-Pro updates have been installed
* Running Outlook 2000, and all updates are installed
(never had any problems with these...they were installed "long ago."

Thank you for your help!
"Howie"

 

[Russ Valentine]

Post your mail support mode of Outlook 2000.
Line 2 of Help | About if you don't know.

 

[Joe G.]

I've got the same problem, 2 Personal Folders with
exactly the same content. I have gone to the folder where
the files are stored and there is only one (so nothing to
delete). Did you get your system restored to have only
one personal folder?
I had the two Personal Folders before I upgraded to
Service Pack 1. I had hoped it would resolve that issue.
Now, I am having trouble with Outlook 2003 SP1 not
closing properly and am wondering if the two are related.

 

[Russ Valentine [MVP-Outlook]]

You have a corrupt profile. Create a new one and configure it to use this
PST file instead of the new one the new profile will create.

 

[Brian Tillman]

I've got the same problem, 2 Personal Folders with
exactly the same content.

You copied a PST over the top of an identically named PST and corrupted your
mail profile. Create a new one in Control Panel>Mail>Show Profiles>New

Now, I am having trouble with Outlook 2003 SP1 not
closing properly and am wondering if the two are related.

Probably not. See http://www.howto-outlook.com/Faq/outlookdoesntclose.htm
for some help.

 

[stuff]

Hi Russ...I do not know what you are asking/telling me . Would you please
rephrase?

thanX,
Howie

Post your mail support mode of Outlook 2000.
Line 2 of Help | About if you don't know.

--
Russ Valentine
[MVP-Outlook]

Hi, Snippet................................................................................................
All of a sudden, I have 2 Personal Folders!!!! They seem identical, and
I
cannot get rid of one or the other.

 

[Russ Valentine [MVP-Outlook]]

Look in Help | About... in Outlook.
Line 2 will tell you your mail support mode: either Internet Mail Only or
Corporate/Workgroup

--
Russ Valentine
[MVP-Outlook]

Hi Russ...I do not know what you are asking/telling me . Would you please
rephrase?

thanX,
Howie

Post your mail support mode of Outlook 2000.
Line 2 of Help | About if you don't know.

--
Russ Valentine
[MVP-Outlook]

Hi,

Snippet.....................................................................
............................

 

[stuff]

ThanX...Line 2 says, "Internet Mail Only - Security Update"
(and it is Outlook 2000)

Look in Help | About... in Outlook.
Line 2 will tell you your mail support mode: either Internet Mail Only or
Corporate/Workgroup

--
Russ Valentine
[MVP-Outlook]

Hi Russ...I do not know what you are asking/telling me . Would you please
rephrase?

thanX,
Howie



Snippet.....................................................................
...........................

 

[Russ Valentine]

Yuck. That's what I was afraid of.
You have a corrupt profile and IMO provides no way to create a new profile
to correct the problem.
Let's try the easy thing first. Can you R click either of these two Folders
and close them? If not, we'll have to do a reg hack.
--
Russ Valentine
[MVP-Outlook]

ThanX...Line 2 says, "Internet Mail Only - Security Update"
(and it is Outlook 2000)

Look in Help | About... in Outlook.
Line 2 will tell you your mail support mode: either Internet Mail Only or
Corporate/Workgroup

--
Russ Valentine
[MVP-Outlook]

Hi Russ...I do not know what you are asking/telling me . Would you please
rephrase?

thanX,
Howie


Post your mail support mode of Outlook 2000.
Line 2 of Help | About if you don't know.

--
Russ Valentine
[MVP-Outlook]
Hi,
Snippet.....................................................................
...........................
All of a sudden, I have 2 Personal Folders!!!! They seem identical, and
I
cannot get rid of one or the other.

 

[stuff]

Hi Russ,

1) No, neither Personal File will close.

2) I am a "backup freak!" and Outlook's data is too valuable to me
How about if I reinstall Outlook, and play back the *.pst file(s) from my
Iomega backup and ZIP disk? This should solve it, right????

{ Once again...thank you Iomega!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! )

Yuck. That's what I was afraid of.
You have a corrupt profile and IMO provides no way to create a new profile
to correct the problem.
Let's try the easy thing first. Can you R click either of these two
Folders and close them? If not, we'll have to do a reg hack.
--
Russ Valentine
[MVP-Outlook]

ThanX...Line 2 says, "Internet Mail Only - Security Update"
(and it is Outlook 2000)

Look in Help | About... in Outlook.
Line 2 will tell you your mail support mode: either Internet Mail Only
or
Corporate/Workgroup

--
Russ Valentine
[MVP-Outlook]
Hi Russ...I do not know what you are asking/telling me . Would you
please
rephrase?

thanX,
Howie


Post your mail support mode of Outlook 2000.
Line 2 of Help | About if you don't know.

--
Russ Valentine
[MVP-Outlook]
Hi,

Snippet.....................................................................
...........................
All of a sudden, I have 2 Personal Folders!!!! They seem identical,
and
I
cannot get rid of one or the other.

 

[Russ Valentine]

No. It won't solve it because you'll just end up with the same profile.
Try going into your registry at this point:
HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\CurrentVersion\Windows Messaging Subsystem\Profiles\<your profile name>
Look in the tree under that point (it should be full of keys with long
hexidecimal value names) and look for a section that references the PST file
you want off of your folder tree. Export that section (for safety) and then
delete it.
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

1) No, neither Personal File will close.

2) I am a "backup freak!" and Outlook's data is too valuable to me
How about if I reinstall Outlook, and play back the *.pst file(s) from my
Iomega backup and ZIP disk? This should solve it, right????

{ Once again...thank you Iomega!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! )

Yuck. That's what I was afraid of.
You have a corrupt profile and IMO provides no way to create a new
profile to correct the problem.
Let's try the easy thing first. Can you R click either of these two
Folders and close them? If not, we'll have to do a reg hack.
--
Russ Valentine
[MVP-Outlook]

ThanX...Line 2 says, "Internet Mail Only - Security Update"
(and it is Outlook 2000)

Look in Help | About... in Outlook.
Line 2 will tell you your mail support mode: either Internet Mail Only
or
Corporate/Workgroup

--
Russ Valentine
[MVP-Outlook]
Hi Russ...I do not know what you are asking/telling me . Would you
please
rephrase?

thanX,
Howie


Post your mail support mode of Outlook 2000.
Line 2 of Help | About if you don't know.

--
Russ Valentine
[MVP-Outlook]
Hi,

Snippet.....................................................................
...........................
All of a sudden, I have 2 Personal Folders!!!! They seem
identical,
and
I
cannot get rid of one or the other.

 

[stuff]

Russ --- it is fixed --- thanX for your valuable input!

It was slightly different than you suggested. I ended up renaming one of
the two Personal Files to "foo" via properties. Then the registry entries,
which references "Personal File," could be investigated to see if "foo" was
references. I finally found the right entry to delete.
*** The KEY THING is, as you advised, to export the entries first so you can
recover from an improper deletion!!!! ***

No. It won't solve it because you'll just end up with the same profile.
Try going into your registry at this point:
HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\CurrentVersion\Windows Messaging Subsystem\Profiles\<your profile name>
Look in the tree under that point (it should be full of keys with long
hexidecimal value names) and look for a section that references the PST
file
you want off of your folder tree. Export that section (for safety) and
then
delete it.
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

1) No, neither Personal File will close.

2) I am a "backup freak!" and Outlook's data is too valuable to me
How about if I reinstall Outlook, and play back the *.pst file(s) from my
Iomega backup and ZIP disk? This should solve it, right????

{ Once again...thank you Iomega!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! )

Yuck. That's what I was afraid of.
You have a corrupt profile and IMO provides no way to create a new
profile to correct the problem.
Let's try the easy thing first. Can you R click either of these two
Folders and close them? If not, we'll have to do a reg hack.
--
Russ Valentine
[MVP-Outlook]
ThanX...Line 2 says, "Internet Mail Only - Security Update"
(and it is Outlook 2000)

Look in Help | About... in Outlook.
Line 2 will tell you your mail support mode: either Internet Mail Only
or
Corporate/Workgroup

--
Russ Valentine
[MVP-Outlook]
Hi Russ...I do not know what you are asking/telling me . Would you
please
rephrase?

thanX,
Howie


Post your mail support mode of Outlook 2000.
Line 2 of Help | About if you don't know.

--
Russ Valentine
[MVP-Outlook]
Hi,

Snippet.....................................................................
...........................
All of a sudden, I have 2 Personal Folders!!!! They seem
identical,
and
I
cannot get rid of one or the other.

 

[Russ Valentine]

It's hard to know which is the right one to delete. That's why exporting the
key first is always recommended.
You could also just export/delete all keys, then when Outlook asks which PST
file it is supposed to use, direct it to the PST file's location and let it
set a new connection that way. Note that this is no way jeopardizes the PST
file itself, but it's always good to keep it backed up.
--
Russ Valentine
[MVP-Outlook]

Russ --- it is fixed --- thanX for your valuable input!

It was slightly different than you suggested. I ended up renaming one of
the two Personal Files to "foo" via properties. Then the registry
entries, which references "Personal File," could be investigated to see if
"foo" was references. I finally found the right entry to delete.
*** The KEY THING is, as you advised, to export the entries first so you
can recover from an improper deletion!!!! ***

No. It won't solve it because you'll just end up with the same profile.
Try going into your registry at this point:
HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\CurrentVersion\Windows Messaging Subsystem\Profiles\<your profile
name>
Look in the tree under that point (it should be full of keys with long
hexidecimal value names) and look for a section that references the PST
file
you want off of your folder tree. Export that section (for safety) and
then
delete it.
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

1) No, neither Personal File will close.

2) I am a "backup freak!" and Outlook's data is too valuable to me
How about if I reinstall Outlook, and play back the *.pst file(s) from
my Iomega backup and ZIP disk? This should solve it, right????

{ Once again...thank you Iomega!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! )


Yuck. That's what I was afraid of.
You have a corrupt profile and IMO provides no way to create a new
profile to correct the problem.
Let's try the easy thing first. Can you R click either of these two
Folders and close them? If not, we'll have to do a reg hack.
--
Russ Valentine
[MVP-Outlook]
ThanX...Line 2 says, "Internet Mail Only - Security Update"
(and it is Outlook 2000)

Look in Help | About... in Outlook.
Line 2 will tell you your mail support mode: either Internet Mail
Only or
Corporate/Workgroup

--
Russ Valentine
[MVP-Outlook]
Hi Russ...I do not know what you are asking/telling me . Would you
please
rephrase?

thanX,
Howie


Post your mail support mode of Outlook 2000.
Line 2 of Help | About if you don't know.

--
Russ Valentine
[MVP-Outlook]
Hi,

Snippet.....................................................................
...........................
All of a sudden, I have 2 Personal Folders!!!! They seem
identical,
and
I
cannot get rid of one or the other.