Hi Faith,
I'm assuming you're referring to a Sharepoint library? You may want to use the link below to also post this in the MS Office
Sharepoint discussion group and include there the version of Office apps and Sharepoint you're working with.
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Is the new indicator displayed for a certain period or do you need to open
the file in order for it to no longer stay in a new status?<<
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Please let us know if this has helped,
Bob Buckland ?

MS Office System Products MVP
LINKS
A. Specific newsgroup/discussion group mentioned in this message:
news://msnews.microsoft.com/microsoft.public.sharepoint.general
or via browser:
http://microsoft.com/communities/newsgroups/en-us/?dg=microsoft.public.sharepoint.general
B. MS Office Community discussion/newsgroups via Web Browser
http://microsoft.com/office/community/en-us/default.mspx
or
Microsoft hosted newsgroups via Outlook Express/newsreader
news://msnews.microsoft.com