How to report problems in MS Word?

M

Marius Greuel

Hello,

is there any way to report software bugs in MS Word (for instance via
connect.microsoft.com)?

We used to open a support ticket, however, this process is very tedious and
time consuming, we never received a solution, and I have reason to believe
that the reports never make it to a software developer at MS...

Thanks,
Marius
 
B

Bob Buckland ?:-\)

Hi Marius,

What version of Word/Office?

What is the issue you're having?
======
<<"Marius Greuel" <greuelm> wrote in message Hello,

is there any way to report software bugs in MS Word (for instance via
connect.microsoft.com)?

We used to open a support ticket, however, this process is very tedious and
time consuming, we never received a solution, and I have reason to believe
that the reports never make it to a software developer at MS...

Thanks,
Marius >>
 
M

Marius Greuel

Hi Bob,

We sell COM addins for Word, so versions range from Office 2000 to Office
2007. Most problems are reported by our customers, reporting a problem with
our addin, where the root cause is really due to a problem with Word. We
also found several bugs in the Word COM API.

The last one was a bug in the bidi algorithm of the HTML export feature.
Essentially, if you intersperse Hebrew and Latin text, or certain
punctuation characters, have bullets or numbering enabled, and then export
it as HTML and view it in IE, the LTR text sections get misplaced. We found
that the bidi algorithm of the HTML feature in Word (both import and export)
does not conform to the Unicode standard (but the one in IE does). A
colleague created a nice little test case, and after >4h on the phone with
several support guys, one guy finally said he would report it as a bug
(pending approval???), case closed, money back. To me it sounds like the
tech guy got frustrated, and tried to get us off the phone.

The support channel is definitely the wrong way: I am not interested in a
workaround, I just want to report problems (and eventually get them fixed).
Visual Studio 2005 is a shining example on how to do it right.

Regards,
Marius
 
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