How to show contact list without using search

J

John Coltrane

I have just upgraded to outlook 2007 and I find that when I open the
"select names" dialog it is always empty and to get any names displayed
I have to perform a search. So, how can I just get a list of the names
in a contact folder? It seems to me that if I set the address book to
contacts it should show all the contacts without a search.

thanks for your help

John
 
R

Russ Valentine [MVP-Outlook]

The answer lies in how you "upgraded" to Outlook 2007. You should never
attempt an in place upgrade of Outlook without immediately creating a new
Outlook profile from scratch and resetting your Outlook Address Book
Service. What you're seeing suggests you did neither.
 
J

John Coltrane

Russ said:
The answer lies in how you "upgraded" to Outlook 2007. You should never
attempt an in place upgrade of Outlook without immediately creating a
new Outlook profile from scratch and resetting your Outlook Address Book
Service. What you're seeing suggests you did neither.
Click to expand...
Russ, thank you for your reply. What I meant by upgrade was actually a
new install. I installed Outlook on a new machine and what I meant by
upgrade was that I am moving from a system with outlook 2003 to 2007.

What I did do perform a clean install and then import the pst file from
outlook 2007. Is there any way to get the contacts to work?

thanks again
john
 
G

Gordon

John Coltrane said:
What I did do perform a clean install and then import the pst file from
outlook 2007. Is there any way to get the contacts to work?
Click to expand...

As posted on all the Outlook groups almost on a daily basis - importing a
pst file will very likely corrupt your mail profile, as well as cause all
sorts of other problems.

Create a new mail profile in Control panel-Mail, and add the existing pst
file to it. see if that helps.
 
J

John Coltrane

Gordon said:
As posted on all the Outlook groups almost on a daily basis - importing
a pst file will very likely corrupt your mail profile, as well as cause
all sorts of other problems.

Create a new mail profile in Control panel-Mail, and add the existing
pst file to it. see if that helps.
Click to expand...
thanks for your reply. I did perform a search for "pst", "import", and
"contacts" on the subjects in this newsgroup and did not find anything.

Since I have already imported the pst file is there any way to fix this?
thanks again

john
 
G

Gordon

John Coltrane said:
thanks for your reply. I did perform a search for "pst", "import", and
"contacts" on the subjects in this newsgroup and did not find anything.

Since I have already imported the pst file is there any way to fix this?
thanks again

john
Click to expand...


Yes - as I said, create a new Mail profile, and add the existing pst file to
it. Importing doesn't normally corrupt the pst file, it normally corrupts
the Outlook Mail profile, which is not the same thing!
 
J

John Coltrane

Gordon said:
Yes - as I said, create a new Mail profile, and add the existing pst
file to it. Importing doesn't normally corrupt the pst file, it normally
corrupts the Outlook Mail profile, which is not the same thing!
Click to expand...
well, I deleted the existing "outlook" profile and recreated it and
added the outlook.pst file. I still cannot get a list of contacts. I
have tried a number of different combinations with no luck. I think I
will suffer with what I have and get back to it when I have time.

thanks again
john
 
B

Brian Tillman

John Coltrane said:
well, I deleted the existing "outlook" profile and recreated it and
added the outlook.pst file. I still cannot get a list of contacts. I
have tried a number of different combinations with no luck. I think I
will suffer with what I have and get back to it when I have time.
Click to expand...

Did you add the Outlook Address Book service to the profile?
 
R

Russ Valentine [MVP-Outlook]

You only did half the job. Once you connect to another PST file, you must
then set its Contacts Folder to "Show as an email address book" in its
properties and restart Outlook.
 
J

John Coltrane

Russ said:
You only did half the job. Once you connect to another PST file, you
must then set its Contacts Folder to "Show as an email address book" in
its properties and restart Outlook.
Click to expand...
I did that
 
J

John Coltrane

Brian said:
Did you add the Outlook Address Book service to the profile?
Click to expand...
What is the Address Book Service? Outlook used to be so easy.
I think I might just reinstall Outlook 2003.
I feel like I'm using Lotus Notes, commonly referred to as Slowtus Notes.
 
R

Russ Valentine [MVP-Outlook]

Not correctly. Since we're not there it is up to you to provide the details
so we can tell what you did wrong.
 
J

John Coltrane

Russ said:
Not correctly. Since we're not there it is up to you to provide the
details so we can tell what you did wrong.
Click to expand...
is there a doc that describes the steps to add a pst file from outlook 2003?

thanks
 
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