E
Eric
Hello,
I am hoping someone can help me with a strange problem. I have a simple
Dell workstation running XP SP2 using outllok 2007 connecting to local
exchange server. After installing XP SP3 on a the workstation I can no
longer view HTML emails in the preview pane in "online mode" (I thing
this is what it is called, I can't find an offical name) but they appear
fine in outlook is set to run in "cached exchange" mode? Older HTML
emails already in my inbox appear fine.
I am stumped, Our system does not use active directory and I have check
all the typical setting and tried all the suggestions in the article
below. Any help would be greatly appeciated. This started immediately
after installing XP SP3 so I believe that has to be the problem. And
yes, I could uninstall it, but I am trying to test SP3 for rollout
company wide.
Thanks, Eric
http://www.experts-
exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_
22736797.html
1. Reset the Outlook form cache and outprint files. With Outlook close,
do a search for and rename frmcache.dat file. Do the same for outprnt
file. Restart Outlook.
Frmcache.dat is located in C:\Documents and Settings\<user>\Application
Data\Microsoft\Outlook folder. It is a hidden file, so you have to
unhide hidden files. Go to any folder and select Tools > Folders Options
2. If no joy, register two important Outlook files. Go to Start > Run
and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL
3. If no joy, an addin could be interfering. Disable Outlook Addins. Go
to Tools > Options > Other > Advanced Options > Addin Manager or
COMM/Addins and disable the addins.
4. Check if an external program running in the background is interfering
with Outlook. Check Firewall, antivirus, antispyware, antispam, and all
Norton programs. Disable these programs one at a time.
5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm
6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.
7. If no joy, reinstall Outlook. Go to Add/Remove Programs and
highlight Microsoft Office. Click on Install/Uninstall. A menu will pop
allowing you to choose repair or reinstall.
I am hoping someone can help me with a strange problem. I have a simple
Dell workstation running XP SP2 using outllok 2007 connecting to local
exchange server. After installing XP SP3 on a the workstation I can no
longer view HTML emails in the preview pane in "online mode" (I thing
this is what it is called, I can't find an offical name) but they appear
fine in outlook is set to run in "cached exchange" mode? Older HTML
emails already in my inbox appear fine.
I am stumped, Our system does not use active directory and I have check
all the typical setting and tried all the suggestions in the article
below. Any help would be greatly appeciated. This started immediately
after installing XP SP3 so I believe that has to be the problem. And
yes, I could uninstall it, but I am trying to test SP3 for rollout
company wide.
Thanks, Eric
http://www.experts-
exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_
22736797.html
1. Reset the Outlook form cache and outprint files. With Outlook close,
do a search for and rename frmcache.dat file. Do the same for outprnt
file. Restart Outlook.
Frmcache.dat is located in C:\Documents and Settings\<user>\Application
Data\Microsoft\Outlook folder. It is a hidden file, so you have to
unhide hidden files. Go to any folder and select Tools > Folders Options
2. If no joy, register two important Outlook files. Go to Start > Run
and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL
3. If no joy, an addin could be interfering. Disable Outlook Addins. Go
to Tools > Options > Other > Advanced Options > Addin Manager or
COMM/Addins and disable the addins.
4. Check if an external program running in the background is interfering
with Outlook. Check Firewall, antivirus, antispyware, antispam, and all
Norton programs. Disable these programs one at a time.
5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm
6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.
7. If no joy, reinstall Outlook. Go to Add/Remove Programs and
highlight Microsoft Office. Click on Install/Uninstall. A menu will pop
allowing you to choose repair or reinstall.