I have NEVER seen Reset not work to restore a missing menu. Are you sure you
followed all of the steps?
When you say "File button", I assume you're talking about the word "File" on
the menu. Are you perhaps instead talking about one of the buttons on the
Standard toolbar? Since there isn't one called File, I figured you were
talking about the menu. If you mean something on the Standard toolbar, then
try this:
If you mean Word, try Tools - Customize - Toolbars tab - click on Standard,
then click Reset.
If you really did mean the File item on the menu, then it's important that
you click on Menu Bar in the list before clicking Reset.
Also... another possibility that occurs to me is that perhaps you have
modified the menu in a template other than Normal.dot (i.e., attached to a
specific document). If that's the case, then when you reset, you need to
make sure that the correct template name shows up in the Reset Toolbar
dialog that appears after you click Reset.
If worse comes to worse, you can always delete or rename Normal.dot, and
Word will create a new one. Renaming or deleting Normal.dot should reset all
of your menus and toolbars to the factory default.
--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog:
http://word2007bible.herbtyson.com
Web:
http://www.herbtyson.com