I just had this problem with Comcast - and finally got an answer from help in
MS. Don't even bother calling Comcast - their 8 tech rep I talked to today
are absolutely clueless - I had to explain to 4 of them what frontpage
extensions do.
This is what you should do;
1. Make sure you can ftp into your account - straightne you password up and
make sure you got that working right.
2. Publish with ftp to your website. Comcast reps should help you with
this. its upload.comcast.net - then its ask for your username and password
3. once you got that working and you understand that - then do this go to
the comcast.net user page - go to the bottom left to Personal Webpages -
click the arrow to get the drop down menu - click on Web Site Builder tools,
then click on the frontpage extensions linke - then go through the list and
click what you want activated - to be honest - I am not sure what most do -
but one option is frontpage extension - I'd click on mailform to make sure
you got the mailto .cgi working (I don't know if that is what does that but
its onl 50K)
4. Now - this is the damned question no one at comcast could answer - when
do the frontpage extensions actually get activated? Who the f knows?! Maybe
when they go and update the servers each night. MS told me to do this to
check if frontpage extensions are running - or I imagine you can use and ftp
program to see if they are in your directory
http://home.comcast.net/~username/_vti_inf.html
returns the version
http://home.comcast.net/~username/_vti_bin/shtml.dll
returns something if the extensions are running
for me - MS hasn't installed them yet as those files do not exist in my ftp
directories and putting those links in browers return nothing. So - ACTIVATE
THEM now - and maybe the servers will catch your request whenever they do
backups or updates tonight.