Hi Abhilash,
It appears to be an issue with certain inkjet printers and Office 2007. HP Deskjets primarily, although there are similar anomolies
with Epson Stylus, Canon and Lexmark/Dell printers, and in some cases it's only on certain quality settings under
Office Button [File]=>Print=>Print=>Properties
The more information we can gather to find a common issue the better the chances of being able to get this corrected (and to see if
it's the printer folks or the Office folks or others who work to fix it <g>).
Here are some additional questions and things to try if you can that may be helpful in resolving this. Please print the problem
document where you're seeing the problem at each step prior to trying the next workaround and each time you print pleae check Print
Preview prior to each printing, to see if you preview and print results are the same.
Please complete each of the steps in the order listed.
[Note that reading all of the steps may be longer than doing them <g>]
When you have found a step that cures the issue for you or complete the list without finding a solution, please post back as a reply
to this message and also send a copy of your results directly to the MS Office product team by using the Office 2007 feedback tool
from the link below.
Okay, here we go:
1. Is this a print problem on any document or only on ones created in a prior version? If on an existing document, is it all
documents or just one or two?
2. Are you using a 32 bit or 64 bit Windows XP mode?
3. From Start=>Printers and Faxes Right click on your printer,
select properties and choose 'Print Test Page' . From the printout, what is the full file version of the 'Additonal Files used by
this driver'. If you check the HP website for printer drivers, is this the current driver for that model printer?
4. Do you open the documents by using
File[office button]==>Open
or do you open them by a different method?
5. Are you opening then printing or are you working on the document prior to printing?
6. Is your normal paper size A4 or 'letter' and what is your country/locale settings set for in the Windows Control panel?
7. If, with a problem document open you go, in Word 2007 to
File[Office button]=>Word Options=>Advanced
then scroll down to Print, what boxes in that section are
turned on?
8. Are you using the Quick Print button on the Word 2007 Quick Access Toolbar to print or Ctrl+P (to go to the Print dialog first)?
Does using the opposite method from what you are using now make a difference in printing?
9. With a document open that is showing this problem if you go to
Office Button [File]=>Print=>Print
9a. Does the 'Print What' box show 'Document' or 'Document showing markup'?
9b. If, while in the Print dialog you click [Properties], what quality setting is shown?
9c. While in that Properties dialog if you look at the Page setup/Advanced (or similar choice, depending on printer driver
version), what settings for fonts and 'auto' are on?
10. If you change the quality setting and reprint do you still get the problem?
11. If after complete #10 you again use
Office Button [File]=>Print=>Print
and switch from one printer choice to another then back to yours, does the document preview and print correctly?
12. Make a safety copy of your sample document then use
File[office button]=>
is there a 'Convert' choice there?
If there is a 'Convert' choice showing (indicating that Word 2007 is working in Word 2003 emulation or compatability mode) use
'Convert' then save that new version as a .docx or .docm file type, then print.
13. If you start Word in Office safe mode (hold ctrl key while starting Word) and print the same document do you get the same
result?
14. After trying #13, if you close Word, use Start=>Search and recycle all files found using the search string of
~$*.*;*.tmp;*.spl
then print the same document again, do you still have the problem?
15. (Be sure you have access to your printer driver CD prior to doing this step) Close Word, delete the printer from
Start=>Printers and Faxes
then restart the PC and reinstall the printer driver and print the document.
If Word can save directly to PDF (and you can print from there correctly) or if you can print to the optional Office 2007 install
item, MS Office Document Image Writer then Word would appear to be sending out the information correctly and those may be your only
choices for printing problem documents for now if none of the other steps have helped.
Thank you for helping with improving the Office 2007 product.
==========
I have an HP PSC 1210 and the driver is alright, the way you suggested works
but I need to know how I can print directly from Word 2007, well I do not
know if this problem exists with other office applications. Can you please
let me know how I can print directly from word >>
--
I hope this helped you,
Bob Buckland ?
MS Office system products MVP
LINKS for the 2007 Office System
1. Read about it, try it, or watch the movie
the 2007 Microsoft Office system iinfo is at
http://microsoft.com/office/preview
2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/
3. Use the 2007 OfficeOnline website without Office2007
a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit
http://officebeta.iponet.net