i cannot update office 2033 professional edition

M

masterdjm

Every time I try to install, it stalls on the installation and does not
complete the process. I have tried uninstalling and reinstalling, but it
does not work. Any suggestions?
 
S

Susan Ramlet

Yes, good idea. Make sure you can re-install Office after running the
utility.
 
M

masterdjm

This did not work, any other ideas. I repeat the problem is that the
installations stalls, although it does install the programs, and I am forced
to close it via the windows task manager. Office/windows update then tells
me to install the updates available, but the installation process tells me
that a setup program is running. How can I eliminate all Office 2003
programs fom the system so that I can start over from scratch? Ihave tried
unistalling and reinstalling and this does not do the trick!

Thanks for any advice!!
 
S

Susan Ramlet

There isn't a "removal" tool for Office 2003...between the uninstall and the
Windows Installer cleanup utility, that's what's available for automating
cleanup.

If your installation is stalling, then the programs aren't completely
installed (as you can see by the failure to update). That's probably what
we should focus on. At what point does it stall? Can you tell, or is it
just somewhere along the progress bar?

I would try this:

If you have data in Outlook (usually a PST file), then back it up.
Uninstall Office 2003 via the Control Panel (if it shows there).
Run the Windows Installer Cleanup Utility to remove entries related to
Office 2003
Delete (or rename) the Program Files\Microsoft Office folder if you have no
other Office programs installed
Delete (or rename) the c:\MSOCACHE folder if it exists (it's a hidden
folder)
Run a scan disk on your system to check for any disk errors
Run a defragmentation on your system
Ensure the CD is clean and works on another system (completely)

If this CD has never worked, I'd try it on another system to see if it's
your system or the CD.

Otherwise, it might be worth a call to Microsoft support, since I understand
they will handle setup issues at no charge.
 
M

masterdjm

thanks for your reply. I will try what you said and let you know. I tried
all you suggested except deleting the msocache folder.

Thanks again
 
S

Susan Ramlet

Oh, and the last step was to re-install Office and its patches. Sorry about
missing that one!
 
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