Make very sure that you are typing the key correctly. There a number of
characters that can be misread such as 1 and I (ai). Have someone else try to
enter it. I know that sometimes once I've misread something I seem to keep
misreading it. Otherwise contact Microsoft for help:
Contact Microsoft - Support, Sales, Replacement CDs etc.
http://www.rdpslides.com/pptfaq/FAQ00461.htm
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Sonia Coleman
Microsoft PowerPoint MVP Team
Autorun Software, Templates and Tutorials
http://www.soniacoleman.com