I have a corrupt rules file. How do I fix it?

P

Patti

My rules file is corrupted. I have some created directly in the Rules tool.
Others I created by right clicking on an Email item. I cannot make changes
to any of them, ("change" is greyed out) and though they ran when created,
then do not run when mail arrives.
 
B

Brian Tillman

Patti said:
My rules file is corrupted. I have some created directly in the
Rules tool. Others I created by right clicking on an Email item. I
cannot make changes to any of them, ("change" is greyed out) and
though they ran when created, then do not run when mail arrives.
Click to expand...

Try exporting the rules, starting Outlook once with the /cleanrules command
switch, and then importing the rules again.
 
P

Patti

Thank you for responding so quickly, Brian. That didn't work, however. Any
other suggestions?
 
B

Brian Tillman

Patti said:
Thank you for responding so quickly, Brian. That didn't work,
however. Any other suggestions?
Click to expand...

Did the rules export with no errors? Did the /cleanrules switch cause
Outlook to show no rules? Did the rules import successfully? There is no
"rules file". If you're using an Exchange account, the rules on in your
Exchange mailbox. If you're using another type of account, the rules are in
your default PST.
 
P

Patti

Did the rules export with no errors?

Yes. I named the file rules.rwz and it completed the export without a
message of any kind.
Did the /cleanrules switch cause Outlook to show no rules?
Click to expand...

Yes. When I opened Outlook and looked at the Rules, it was empty.
Did the rules import successfully?
Click to expand...

Yes. Quickly and without messages of any kind.

There is no "rules file". If you're using an Exchange account, the rules
on in your
Exchange mailbox. If you're using another type of account, the rules are in
your default PST.

I'm not using an Exchange account. The rules would be in my default pst,
but they are unusable. I guess I should try that cleanrules switch and try
setting up another rule and see if that works, huh?
 
B

Brian Tillman

Patti said:
I'm not using an Exchange account. The rules would be in my default
pst, but they are unusable. I guess I should try that cleanrules
switch and try setting up another rule and see if that works, huh?
Click to expand...

That's the next step. With a clean rules area, try defining a new rule and
see if its properties are available.
 
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