I installed the Plaxo toolbar and Outlook now won't start - help?

[ml9rrt]

I have recently installed the Plaxo toolbar software on my computer to
integrate contacts and calendar to access them online.

However, on re-starting my computer my Outlook will now not open at all.

I've taken all the basic steps I can think of - does any one have any tips
to help me?

 

[Diane Poremsky [MVP]]

does it start in safe mode?
http://www.outlook-tips.net/beginner/switches.htm

if you wait, does it eventually start?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Need Help with Common Taks? http://www.outlook-tips.net/beginner/




Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

 

[ml9rrt]

I haven't tried starting it in Safe Mode - but using the Command Prompt
doesn't have any effect.

When I click to open Outlook, the initail Splash screen comes up and then
immediately a message saying "Microsoft Outlook has encountered a problem and
needs to close". I then get the Error Report option.

I'm using Microsoft Outlook 2000 and haven't had any problems with it up
until now and up until I wanted to use Plaxo.

does it start in safe mode?
http://www.outlook-tips.net/beginner/switches.htm

if you wait, does it eventually start?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Need Help with Common Taks? http://www.outlook-tips.net/beginner/




Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

I have recently installed the Plaxo toolbar software on my computer to
integrate contacts and calendar to access them online.

However, on re-starting my computer my Outlook will now not open at all.

I've taken all the basic steps I can think of - does any one have any tips
to help me?

 

[Diane Poremsky [MVP]]

if safe doesn't work, see if add/remove has an option for plaxo. if not,
you'll need to edit the registry.

you could also try renaming the outcmd.dat file - it's toolbar
customizations and outlook will create a new one. This may allow outlook to
load with plaxo installed.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Need Help with Common Tasks? http://www.outlook-tips.net/beginner/




Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

I haven't tried starting it in Safe Mode - but using the Command Prompt
doesn't have any effect.

When I click to open Outlook, the initail Splash screen comes up and then
immediately a message saying "Microsoft Outlook has encountered a problem
and
needs to close". I then get the Error Report option.

I'm using Microsoft Outlook 2000 and haven't had any problems with it up
until now and up until I wanted to use Plaxo.

does it start in safe mode?
http://www.outlook-tips.net/beginner/switches.htm

if you wait, does it eventually start?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Need Help with Common Taks? http://www.outlook-tips.net/beginner/




Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

I have recently installed the Plaxo toolbar software on my computer to
integrate contacts and calendar to access them online.

However, on re-starting my computer my Outlook will now not open at
all.

I've taken all the basic steps I can think of - does any one have any
tips
to help me?

 

[ml9rrt]

Renaming the outcmd.dat file appears to have worked.

That's great - thanks alot for the suggestions and your time.

if safe doesn't work, see if add/remove has an option for plaxo. if not,
you'll need to edit the registry.

you could also try renaming the outcmd.dat file - it's toolbar
customizations and outlook will create a new one. This may allow outlook to
load with plaxo installed.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Need Help with Common Tasks? http://www.outlook-tips.net/beginner/




Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

I haven't tried starting it in Safe Mode - but using the Command Prompt
doesn't have any effect.

When I click to open Outlook, the initail Splash screen comes up and then
immediately a message saying "Microsoft Outlook has encountered a problem
and
needs to close". I then get the Error Report option.

I'm using Microsoft Outlook 2000 and haven't had any problems with it up
until now and up until I wanted to use Plaxo.

does it start in safe mode?
http://www.outlook-tips.net/beginner/switches.htm

if you wait, does it eventually start?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Need Help with Common Taks? http://www.outlook-tips.net/beginner/




Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)


I have recently installed the Plaxo toolbar software on my computer to
integrate contacts and calendar to access them online.

However, on re-starting my computer my Outlook will now not open at
all.

I've taken all the basic steps I can think of - does any one have any
tips
to help me?

 

[Lanwench [MVP - Exchange]]

In

I have recently installed the Plaxo toolbar software on my computer to
integrate contacts and calendar to access them online.

However, on re-starting my computer my Outlook will now not open at
all.

I've taken all the basic steps I can think of - does any one have any
tips to help me?

My suggestion - avoid Plaxo. No sensible person wants his or her contact
information sent to a database controlled by strangers on the Internet. I
discourage the use of any such system unless it's controlled in-house. I
delete all emails that have the word Plaxo in them, generally. ;-)