I/O Device Error

D

DL

You could try, in Hardware Devices, locating CD drive, uninstalling then
rebooting. See if it then works.
PS You haven't used winupdate for any hardware drivers have you?
 
B

Brenda

I tried that a couple of times. You know, I don't know what winupdate is, so
I guess I didn't use it. I just don't know what to do!
 
B

Brenda

I tried that a couple of times. You know, I don't know what winupdate is, so
I guess I didn't use it. I just don't know what to do!
 
B

Brenda

I tried that a couple of times. You know, I don't know what winupdate is, so
I guess I didn't use it. I just don't know what to do!
 
B

Brenda

I tried that a couple of times. You know, I don't know what winupdate is, so
I guess I didn't use it. I just don't know what to do!
 
B

Brenda

I tried that a couple of times. You know, I don't know what winupdate is, so
I guess I didn't use it. I just don't know what to do!
 
M

Mary Sauer

Could be the disk itself if other CD's work okay.

Clean the CD
Use a CD-ROM cleaning kit, or gently wipe the silver side of the CD-ROM with a
soft, lint-free cotton cloth. Do not use paper. Paper can scratch the plastic
and leave streaks. When you clean the CD-ROM, wipe from the center of the disc
outward. Do not use a circular motion.

If the disc still does not perform correctly, clean the disc by using warm water
or a CD-ROM cleaning kit. Dry the disc thoroughly and then test the disc again.
Examine the CD
Examine the CD for visible deformation or scratches. If the disc is damaged,
contact Microsoft Sales at (800) 360-7561 to obtain a replacement CD.
 
M

Mary Sauer

Could be the disk itself if other CD's work okay.

Clean the CD
Use a CD-ROM cleaning kit, or gently wipe the silver side of the CD-ROM with a
soft, lint-free cotton cloth. Do not use paper. Paper can scratch the plastic
and leave streaks. When you clean the CD-ROM, wipe from the center of the disc
outward. Do not use a circular motion.

If the disc still does not perform correctly, clean the disc by using warm water
or a CD-ROM cleaning kit. Dry the disc thoroughly and then test the disc again.
Examine the CD
Examine the CD for visible deformation or scratches. If the disc is damaged,
contact Microsoft Sales at (800) 360-7561 to obtain a replacement CD.
 
M

Mary Sauer

Could be the disk itself if other CD's work okay.

Clean the CD
Use a CD-ROM cleaning kit, or gently wipe the silver side of the CD-ROM with a
soft, lint-free cotton cloth. Do not use paper. Paper can scratch the plastic
and leave streaks. When you clean the CD-ROM, wipe from the center of the disc
outward. Do not use a circular motion.

If the disc still does not perform correctly, clean the disc by using warm water
or a CD-ROM cleaning kit. Dry the disc thoroughly and then test the disc again.
Examine the CD
Examine the CD for visible deformation or scratches. If the disc is damaged,
contact Microsoft Sales at (800) 360-7561 to obtain a replacement CD.
 
M

Mary Sauer

Could be the disk itself if other CD's work okay.

Clean the CD
Use a CD-ROM cleaning kit, or gently wipe the silver side of the CD-ROM with a
soft, lint-free cotton cloth. Do not use paper. Paper can scratch the plastic
and leave streaks. When you clean the CD-ROM, wipe from the center of the disc
outward. Do not use a circular motion.

If the disc still does not perform correctly, clean the disc by using warm water
or a CD-ROM cleaning kit. Dry the disc thoroughly and then test the disc again.
Examine the CD
Examine the CD for visible deformation or scratches. If the disc is damaged,
contact Microsoft Sales at (800) 360-7561 to obtain a replacement CD.
 
M

Mary Sauer

Could be the disk itself if other CD's work okay.

Clean the CD
Use a CD-ROM cleaning kit, or gently wipe the silver side of the CD-ROM with a
soft, lint-free cotton cloth. Do not use paper. Paper can scratch the plastic
and leave streaks. When you clean the CD-ROM, wipe from the center of the disc
outward. Do not use a circular motion.

If the disc still does not perform correctly, clean the disc by using warm water
or a CD-ROM cleaning kit. Dry the disc thoroughly and then test the disc again.
Examine the CD
Examine the CD for visible deformation or scratches. If the disc is damaged,
contact Microsoft Sales at (800) 360-7561 to obtain a replacement CD.
 
B

Brenda

I tried cleaning it. Actually, it looks new and does not appear to be
damaged. The CD also works in my other computer, just not in my new one.
However, other CDs work in the new one. Very odd. Do you think I should
just request another CD just to see if it is defective? Brenda
 
B

Brenda

I tried cleaning it. Actually, it looks new and does not appear to be
damaged. The CD also works in my other computer, just not in my new one.
However, other CDs work in the new one. Very odd. Do you think I should
just request another CD just to see if it is defective? Brenda
 
B

Brenda

I tried cleaning it. Actually, it looks new and does not appear to be
damaged. The CD also works in my other computer, just not in my new one.
However, other CDs work in the new one. Very odd. Do you think I should
just request another CD just to see if it is defective? Brenda
 
B

Brenda

I tried cleaning it. Actually, it looks new and does not appear to be
damaged. The CD also works in my other computer, just not in my new one.
However, other CDs work in the new one. Very odd. Do you think I should
just request another CD just to see if it is defective? Brenda
 
B

Brenda

I tried cleaning it. Actually, it looks new and does not appear to be
damaged. The CD also works in my other computer, just not in my new one.
However, other CDs work in the new one. Very odd. Do you think I should
just request another CD just to see if it is defective? Brenda
 
M

Mary Sauer

Can you access the disk at all? Can you right-click the disk and click explore?
If you can, double-click the setup icon.
If the CD is not reading the disk and all your other disks are okay, I'd call
and inquire about getting a replacement.
 
M

Mary Sauer

Can you access the disk at all? Can you right-click the disk and click explore?
If you can, double-click the setup icon.
If the CD is not reading the disk and all your other disks are okay, I'd call
and inquire about getting a replacement.
 
M

Mary Sauer

Can you access the disk at all? Can you right-click the disk and click explore?
If you can, double-click the setup icon.
If the CD is not reading the disk and all your other disks are okay, I'd call
and inquire about getting a replacement.
 
M

Mary Sauer

Can you access the disk at all? Can you right-click the disk and click explore?
If you can, double-click the setup icon.
If the CD is not reading the disk and all your other disks are okay, I'd call
and inquire about getting a replacement.
 

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