Icons disappears when Word 2003 restarted.

[Niti]

I added the new useful icons by means of dragging with mouse on the toolbar
from the way of toolbar-customize-commands. Everything is ok until here. When
I closed Word, all of them disappear on the toolbar. I cant understand why. I
reinstalled Office, although I reinstalled Windows later, I did not
accomplish. Please help. Thanks for your promt interests.

 

[Niti]

In other words, Word dont save the settins on Normal.dot in Startup folder in
application data. There isnt exist the problem in Excel.


"Niti":

 

[Suzanne S. Barnhill]

Did Word prompt you to save Normal.dot? If so, did you say yes?

 

[Niti]

Word did not promt me to save Normal.dot whether I choosed "prompt to save
option" in options.

"Suzanne S. Barnhill":

 

[Suzanne S. Barnhill]

I'm not sure why your customizations were not saved or why you were not
prompted to save Normal.dot if you had the prompt enabled, but I can tell
you that reinstalling Word will have made no difference at all because it
does not overwrite Normal.dot (and if it did, it would only have wiped out
your customizations).

 

[Niti]

I unisntalled MS Office and reinstalled it. But it doesnt change anything.
Also, I repeat setup Windows XP and I did a new installation all softwares
such as Office 2003, and result is negatife. The problem is being continue
still.


"Suzanne S. Barnhill":

 

[Suzanne S. Barnhill]

If you are saving the changes in Normal.dot and are saving Normal.dot at
exit, then I don't know how to account for your failure.

 

[Cindy M -WordMVP-]

Hi =?Utf-8?B?Tml0aQ==?=,

Word did not promt me to save Normal.dot whether I choosed "prompt to save
option" in options.

1. Could you please search your hard-drive for Normal.dot? How many files
does it turn up of this name? (Note: in the Windows Explorer/Tools/Folder
options/View you MUST turn on the display of hidden files; and you must
include hidden files in the Windows file search.)

2. Are you connected to a network?

3. Is the folder in which the Normal.dot (assuming you have only the one) set
as "read-only"? Or is the Normal.dot itself set to "read-only"?

4. Use Insert/AutoText/AutoText to create the AutoText entries. Make sure
"Normal.dot" is selected from the list at the bottom before you click "add".

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or
reply in the newsgroup and not by e-mail