If a customer calls in from an English-speaking country...

K

K. Dorsey

....the phone operator should speak some English, too.

Otherwise, she's probably just going to lead the customer in circles for two
hours, comprehend nothing of the actual problem, and ultimately fix nothing
in the end.

And enough with the automated answering services! As an intelligent human,
I know that my problem requires human assistanceLONG before I start reciting
a lengthy string of product key for some pre-recorded useless bot.

The best thing is, I can't give up on phones, because your email support is
just as in accessible as the phone support. I'm not going to pay you guys
more money when you've already gotten the money for the volume licenses that
aren't working!

So, in the end, I'm just going to have to look for a cracked version of
Outlook to accompany these incredibly useless volume licenses that were
purchased.

I swear, if you guys had any real market competition, this lack of adequate
customer service would ruin your business. Be thankful for monopolies.
 
B

Brian

K. Dorsey said:
...the phone operator should speak some English, too.

Otherwise, she's probably just going to lead the customer in circles for two
hours, comprehend nothing of the actual problem, and ultimately fix nothing
in the end.

And enough with the automated answering services! As an intelligent human,
I know that my problem requires human assistanceLONG before I start reciting
a lengthy string of product key for some pre-recorded useless bot.

The best thing is, I can't give up on phones, because your email support is
just as in accessible as the phone support. I'm not going to pay you guys
more money when you've already gotten the money for the volume licenses that
aren't working!

So, in the end, I'm just going to have to look for a cracked version of
Outlook to accompany these incredibly useless volume licenses that were
purchased.

I swear, if you guys had any real market competition, this lack of adequate
customer service would ruin your business. Be thankful for monopolies.
Click to expand...

What a waste of your time writing this and my time reading it. This is a
peer-to-peer forum, hardly anyone here works for Microsoft. If you want to
complain to Microsoft, I suggest you do it properly by writing a letter to
them.

Incidentally, a licence is just an agreement that gives you the right to use
some software. If you've got a licence, it really doesn't matter what
installation media you use or where you get it from. The money you paid is
for the right to use the software, not for the CD's it comes on.

BTW, this particular forum is for technical discussion regarding Microsoft
Access (the database software), not Microsoft Outlook.
 
R

Rick B

This is a Microsoft Access newsgroup. We answer questions about creating
databases in the application Microsoft Access.

Rick B
 
M

Mike Labosh

Switch to decaf.

Feeding the Trolls? :)
--
Peace & happy computing,

Mike Labosh, MCSD

"Mr. McKittrick, after very careful consideration, I have
come to the conclusion that this new system SUCKS!"
~~ General Barringer ~~
 
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