From your description, sounds like you're missing the XML schema file to
enable Excel to properly translate the XML data file. When a schema file is
not available, Excel will attempt to surmise the structure and create the
record(row) definition which apparently it can't do with the Goldmine XML
data file.
Not at all familiar with the Goldmine structure but do recall something when
briefly reviewing something else regarding Goldmine where if memory serves
me correctly, there was an option to create the associated schema file at
the same time as the data file OR use a schema file located on the Goldmine
website (sounds like the latter option may have been used in this case).
Outlook itself has no XML provisions (and even if it did - would have the
same issues as Excel) so you will need to convert your XML data to a format
that Outlook can deal with which is what the real problem is in this case
(i.e. this is not an Outlook question but one that would be better answered
by the Goldmine folks since they are the creator's of the data and should
have a quick answer as to what exactly you need for Excel to read the data
properly).
Karl
___________________________________________________
Karl Timmermans - The Claxton Group
ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter
"Power contact importers/exporters for MS Outlook '2000/2007"
http://www.contactgenie.com