Inbox Email Headers Disappear


A

AmyLR

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

Here's an update on my previous email & the response that was posted-I've also tried to include a screen capture so it would be clearer what I'm talking about:

<http://img171.imageshack.us/my.php?image=picture1zw6.png>

Thanks in advance for any help--if I close Entourage & relaunch, all is fine agin, or if I navigate to a different folder & then back to teh Inbox all is well.

Thanks,
Amy

-I have Re: Inbox Email Headers Disappear Print This Reply
My Entourage database size is 1.72 gigs, and I have compacted & rebuilt it,
plus I have all updates for both OS & Microsoft Office. Ever since I've been
using Office 2008, I experience a weird situation: invariably after I launch
Entourage, when I'm in my Inbox, the email headers will disappear from my
Inbox--not all of them, but the ones above the email that I just opened up &
closed. If I navigate to another folder & then back to my Inbox, all is normal
again. But before long the same weird disappearing email headers occurs.

Any ideas what is going on & what I can do? This is happening with my Comcast
email account.

Can you post a screenshot so we can be sure we understand your problem? You
can post a screenshot link using a service like ImageShack. ImageShack is an
easy-to-use free media hosting service. It can be used to upload images.
Registration is not required in order to upload files.
 
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D

Diane Ross

Here's an update on my previous email & the response that was posted-I've also
tried to include a screen capture so it would be clearer what I'm talking
about:

I think the problem is the empty space on top is "ghost" messages. You don't
see the bottom window that displays the message.

The ghost messages are an indication of database corruption. Since you can
open Entourage, make a duplicate in the Finder right now! As long as you can
open Entourage you can salvage your data. Always work off a copy.

Since you have tried the rebuild and it failed, use this method to create a
new Identity:

How to manually move your data. (when import fails and/or you need to move
to a new Identity same version or revert to an older version)

<http://www.entourage.mvps.org/install/manual_install.html>
 

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