P
PW11111
Hi,
I have a shared mailbox, myself and two other users have access to it. When
emails come in I would like some way of tracking who has actioned them (two
users may need to action the emails in different ways). Ideally I would like
to put on 3 user defined columns (the initials of each person) in the form of
a checkbox. That way when the users look/action the email they can click the
checkbox to alert other users.
I have experimented with the user defined inbox fields, and had a mess
around with the Yes/No option in the type, as yet to no avail.
Could someone point me in the right direction!?
Thanks for any help.
Phil
I have a shared mailbox, myself and two other users have access to it. When
emails come in I would like some way of tracking who has actioned them (two
users may need to action the emails in different ways). Ideally I would like
to put on 3 user defined columns (the initials of each person) in the form of
a checkbox. That way when the users look/action the email they can click the
checkbox to alert other users.
I have experimented with the user defined inbox fields, and had a mess
around with the Yes/No option in the type, as yet to no avail.
Could someone point me in the right direction!?
Thanks for any help.
Phil