Infamous bug

[sthan]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel I received a reply today in another thread from Joe Ferguson having the same bug.
I tried to reply : thread is closed. So funny.

So I post here again :
Bob,
I tried every method folliwing advices from Corentin here and John McGhie.
The links :


What I see is that Word creates its own problems (as it always dit, like the
infamous "Memory is full, close windows" hilarious bug I've met on every Mac
since 1999, on machines where 10 % only of the memory was used and only 2
windows were opened).
But here it's the Grammar Check funny story.
Instantly, when I launch a Grammar check, on any document, I have this
message : "Session must be interruped, a problem has occurred". The problem
is not occurring with Spellcheck.
So when I did a clean install of Leopard and Snow Leopard in these 2 Intel
Macs, aftere erasing all data, Grammar Check suddenly worked fine. Ten days
after, bug is back.
I have 60 apps in these machines. None creates any problem whatsoever.
Again, I did NOT make any migration from Time Machine, so Office had a clean
install.
Not a bug ?
I have my strong doubts.

John Mc Ghie sthan, "Grammar check BUGS !" #6, 2 Oct 2009 2:43 pm> replied this bug was related to Snow Leopard. It is not. It's here since day one with Office 2008, under every update.

 

[CyberTaz]

Hello again;

I'm not sure why you weren't able to reply in the other thread unless there
is still a problem of some sort with the Mactopia Forums. Messages form both
John McGhie & Joe Ferguson have appeared there this weekend but neither of
them use that web interface. Regardless, we'll still see if we can't get
your issue resolved.

For clarification, what do you mean by "when I launch a grammar check"? The
Spelling & Grammar checking is a concurrent operation. Although there is a
Preference to not include Grammar Checking with Spell Check there is no
option to launch Grammar Checking only, so I'm a little unsure about what
you're doing. Can you reiterate -- step-by-step -- exactly what you're doing
that seems to trigger the crash?

Secondly, what is the Language formatting in the document? Does the problem
occur in *all* documents or only specific ones?

As a diagnostic measure try these 3 procedures & reply with results of each:

1- Hold the Shift key while you launch Word, then open one of the documents
where the problem has been known to occur. Does it still happen?

2- Log out, then hold the Shift key while logging in. Try one of the known
problem docs to see if the problem persists.

3- Create a new User Account to see if the crash occurs while logged in as
that user.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[sthan]

Dear Bob,

I did every possible operation to solve this.
I followed many advices here from Corentin and John, deleting this and that (pref, .plist, und so weiter).
Finally, I erased all my HD, re-installed from scratch, did NOT a migration from Time Machine to avoid importing any corrupted file.
After that, grammar check (in french) worked fine
for 10 days.
After that, the bug reappeared : proof thisis not related to corrupted files, being now with a clean install. It's bug (maybe a corruption) generated after some usage of Office.
This bug is here since day one with Office 2008.
I have ALL updates installed.
I have 60 + apps in this 2008 iMac, which perform flawlessly.

Finally, to answer regarding that Mactopia Forum bug : yes, I cannot reply to this thread, which displays as closed. And this is the case since day one with the Forum : after a while (id est a few weeks or a few hours), threads are closed.
Quite annoying when you try to solve such a recurring issue.
It occurs with ALL files.

 

[sthan]

To complete my reply :
What I'm doing when this crash occurs ?
Nothing, I work in a document, text only,
no frills, nothing, in Times font.
I have no extra fonts installed.
I launch grammar check, I can check maybe
3 or 4 occurences, then that infamous message :
"A problem occurred. Word will now close session."
No explanation, no error message.
Typically M$oft.