Infinite loop

C

Chuck

Hi. In every one of my office programs, when I hit the help icon (or from the
menu), the program tries to access the internet, but goes into an infinte
loop. the only way out is to reboot. Happens in Word, Excel, publisher, etc.
Any advice?
 
H

Harlan Grove

Chuck said:
Hi. In every one of my office programs, when I hit the help icon (or
from the menu), the program tries to access the internet, but goes
into an infinte loop. the only way out is to reboot. Happens in
Word, Excel, publisher, etc. Any advice?
Click to expand...

Which Office version?

Office 2003 programs put an Office logo icon in the system tray. You
can double-click on it, select the Online Content category, and in the
Online Content Settings uncheck the top box, 'Show content and links
from Microsoft Office Online', then click OK. If you don't see this
icon in the system tray, you can access the same dialog through each
program's Help menu: Help > Customer Feedback Options...

There may be a similar way to disable the corresponding 'helpful'
feature in other versions, but I don't have any other versions to
test.
 
C

Chuck

Harlan, thanks for your response. I have Office 2007. No icon in the sys
tray. I tried look for something similar, but can't find anything.
Chuck
 
G

Gemini

Chuck, sorry to hear about your challenges. In my case, I used the trial
version of Excel 2007. It had an irritating tendency of crashing
intermittently. In addition, I didn't care much for that confounded Ribbon
thing. So, my solution was to remove Office 2007 and revert to Office 2003.
Voila, no more problems.

-- Gemini
 
H

Harlan Grove

Chuck said:
Harlan, thanks for your response. I have Office 2007. No icon in the
sys tray. I tried look for something similar, but can't find
anything.
Click to expand...
....

Since none of those with Office 2007 are either willing to help you or
can find an equivalent to the Office 2003 option I described, I'll
take a stab at this. There may be an equivalent setting in each Office
programs's settings, which you have to access by pressing the
oversized Office logo button in the top-left to display the program's,
er, menu, then clicking on the Options button in the bottom-right of
that menu. There may be something under Trust Center.
 
C

Chuck

Harlan,
Bingo--you were right! In Trust Center Settings/Privacy Options, there is an
option for unchecking the "Search Microsoft online for help..." When I
unchecked it, the infinite loop ceased!

Two hours on the phone with MS tech support, and they had no idea, just
going in circles--it would have been another infinite loop just working with
the tech support.

Thanks for the suggestion.
Chuck
 
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