Insert/Hyperlink does not display hyperlink dialog

[Scott Helmers]

One of our customers has an unusual problem -- when she clicks
Insert/Hyperlink nothing happens. CTRL+K correctly opens the Visio hyperlink
dialog but Insert/Hyperlink does nothing.

She would prefer not to have to call her IT department to
uninstall/reinstall Visio (beaurocratic hassles and time wasting...) Is there
a registry setting we can use to reconnect the menu entry to the hyperlink
dialog?

 

[JuneTheSecond]

I am not sure this is a help, but did you tryed to press reset button
in the User Setting dialog that opens when you right click at the
tool bars area?

 

[Nikolay Belyh]

One of our customers has an unusual problem -- when she clicks
Insert/Hyperlink nothing happens. CTRL+K correctly opens the Visio hyperlink
dialog but Insert/Hyperlink does nothing.

She would prefer not to have to call her IT department to
uninstall/reinstall Visio (beaurocratic hassles and time wasting...) Is there
a registry setting we can use to reconnect the menu entry to the hyperlink
dialog?

There is a chance that removing the user customization file could
help.
Try deleting this file:

"C:\Documents and Settings\<She>\Application Data\Microsoft\Visio
\custom12.vsu"

"custom12.vsu" stands for Visio 2007. For Visio 2003 the name shall
dffers, but the extension is still "vsu". Note that this file is
located in a "hidden" folder.