INSERT PICTURE causes Word to close

J

Joe from Jersey

When I try to insert a picture (and sometimes an object) Word either closes
with no warning or displays the message that Word has encountered a problem
and needs to close. I'm running Windows XP and Office XP and both are up to
date with all upgrades or Service Packs.
 
J

Joe from Jersey

Thanks Herb. I tried recreating the normal.dot and the registry entry for
Word. Neither worked. I then went to the NVIDIA support site and installed
the latest driver for the Geoforce display card. Still no luck. My next step
is to uninstall and reinstall Word. If you have any other thoughts, I'd love
to hear them. Thanks again for the response.
 
H

Herb Tyson [MVP]

Before reinstalling, I'd try Detect and Repair.

And, before that, I'd try starting Word in Safe Mode. Hold down Ctrl when
you start Word, and keep it pressed until the Safe Mode prompt appears --
say Yes. Then see if the problem still exists.

Does it happen for ALL pictures, or just that one? For all documents in
which you try to insert the picture, or just a single document?
 
J

Joe from Jersey

It happens with all pictures and all documents. When I select Insert picture,
from file, the explore box opens. As soon as I select a picture or attempt to
select a folder, it freezes or Word just closes.
 
T

thehawksnest

The problem is described in KB912022. Microsoft has a hotfix for the problem
but has not released it yet. Microsoft offers the Hotfixe on a no-charge
basis but the only way to get it is to pay U$35.00 to a Microsoft Support
Professional on a Pay-Per-Incident basis to resolve this issue. You may
contact them at: (800)-936-5700, Monday to Friday, 5:00 A.M. - 9:00 P.M.
Pacific Time and Saturday to Sunday, 6:00 A.M. - 3:00 P.M. Pacific Time.

You just have to deal with or pay the U$35.00 as Microsoft Knowledge Base
Article 912022 states that there is a "post-Microsoft Office 2003 Service
Pack 2 hotfix". The supported hotfix is now available from Microsoft, but it
is only intended to correct the problem that is described in this article.
This hotfix may receive additional testing. Therefore, if you are not
severely affected by this problem, we recommend that you wait for the next
Microsoft Office 2003 service pack that contains this hotfix."
 
B

Beth Melton

While I realize you are trying to help, this is the second time you've
referenced this article and the second time you've provided incorrect
information regarding cost for obtaining a HotFix.

Additionally, the symptoms described in the article do not describe
the issue the poster is encountering:

"When a Microsoft Office 2003 program is started by another program
that is running under a non-interactive account, such as the SYSTEM
account, the Office 2003 program unexpectedly quits."

I don't see how this has anything to do with Word crashing when using
Insert/Picture. As the KB article states, "Only apply it to systems
that are experiencing this specific problem." so this really shouldn't
have been recommended.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
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