Install/configure Visio 2007 each time I run it...


B

BAL007

I have Windows Vista Ultimate, Office 2007 and Visio Pro 2007. When I start
Visio, Windows Installer kicks in to install Visio (again), and then Visio
configures itself, EACH TIME I start Visio. After these 2 steps, I eventually
can use it normally but it is annoying. Is there anything that can be done to
make it believe that it is already installed and skip the configuration
process? Thanks.
 
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B

BAL007

There was a trial version before, which I have removed before installing the
normal version. Do you thing that after removing the trial version, some
residual files might still exist and might cause the problem? If the answer
is yes, do you know which file I should remove manually? Thanks.
 
D

Dieter Sternberg

The windows installer thinks your visio installation is corrupt and
starts a repair run. I've had this problem frequently with some
customers. However, the causes vary from damaged install media to anti
virus software and, yes, artifacts from previously installed versions,
interrupted installations by BSOD or manually rebooting the computer at
the wrong time or......

Have a look into the application eventlog of the windows event logs.
Search for entries of Installer or MsiInstaller.
Usually the installer writes some entries here of the files it is
complaining about.

Dieter
 
J

James Wittrell

You could try uninstalling Visio and perform a reinstall but make sure you
are logged on with the administrator account. Disable the anti-virus
application before performing the reinstall. If you still run into the same
issue you may want to open a ticket with Microsoft Support.

James W.

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Date: Sun, 22 Mar 2009 11:37:42 +0100
From: Dieter Sternberg <[email protected]>
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Subject: Re: Install/configure Visio 2007 each time I run it...
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The windows installer thinks your visio installation is corrupt and
starts a repair run. I've had this problem frequently with some
customers. However, the causes vary from damaged install media to anti
virus software and, yes, artifacts from previously installed versions,
interrupted installations by BSOD or manually rebooting the computer at
the wrong time or......

Have a look into the application eventlog of the windows event logs.
Search for entries of Installer or MsiInstaller.
Usually the installer writes some entries here of the files it is
complaining about.

Dieter
 
B

BAL007

Hi James, thanks for the tips but I still have the same problem. I didn't
know that it was possible to open a trouble ticket to Microsoft! Excuse my
ignorance but how can I do it? Thanks.
 
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J

James Wittrell

A support issue can be opened with Microsoft in one of the following ways,
online, email or phone. You can use the following link to complete the
process.
http://support.microsoft.com/oas/default.aspx?gprid=11389

James W.

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Subject: Re: Install/configure Visio 2007 each time I run it...
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Hi James, thanks for the tips but I still have the same problem. I didn't
know that it was possible to open a trouble ticket to Microsoft! Excuse my
ignorance but how can I do it? Thanks.
 

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