install office xp upgrade on a different computer after HD crash

S

shorepub

I need to install Office XP 2002 on a different computer due to a hard drive
crash on the computer it was originally installed on. (That original computer
is being junked -- can not retrieve data, or uninstall.) This version of
Office XP is an UPGRADE version. When I try to install it on the new
computer, it closes out the process because a required previous version of
Office is not found. Any suggestions? (I don't have installation disks for
the previous version.)

(When attempting to email MS support, a product ID is required -- Is this
the same as the product key on the CD case? If so, it is not being
accepted...)
 
M

Mike Hall - MS MVP Windows Shell/User

Upgrades require evidence of previous versions.. there is no way around it,
but to obtain a previous version..
 
D

Don MI

shorepub said:
I need to install Office XP 2002 on a different computer due to a hard
drive
crash on the computer it was originally installed on. (That original
computer
is being junked -- can not retrieve data, or uninstall.) This version of
Office XP is an UPGRADE version. When I try to install it on the new
computer, it closes out the process because a required previous version of
Office is not found. Any suggestions? (I don't have installation disks for
the previous version.)

(When attempting to email MS support, a product ID is required -- Is this
the same as the product key on the CD case? If so, it is not being
accepted...)
Click to expand...

Second question:
The Product ID is not the same as the Product Key. The Product ID number is
provided in Help, About {it is labeled Product ID}.

Don
 
S

shorepub

Thanks. To be clear -- even if I pay for the MS support phone call, they
won't be able to give me a workaround? And I'll now need to find/purchase a
pre-2004 version of Office to install first?
 
A

ANONYMOUS

You only need a Works CD to prove you have a qualifying product. If you
don't have Works 6 (or pre) then you can buy from amazon. Second hand
should be fine as you don't need to install it but just have a CD ready
and insert it in the Cd-Drive when prompted to do so.

hth
 
J

JoAnn Paules [MVP]

You've mentioned Office 2004 - that's a Mac version. *Not* the same thing as
Office XP.
 
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