Installation and Configuring Account

[Rebecca Ragland]

I had no trouble installing my upgrade to the MS Groove but my associates who
did not have a Groove account before are having a terrible time getting it to
accept my invitation to join out workspace. They do not seem to have a
configuration code and in their account on Groove.net it does not list any
software for them. What step have they missed?

 

[Mason]

Hi,

Do you mean you have upgraded to Groove 2007 beta, and your colleagues don't
have the Groove account to accept the invitaion?

You colleagues can download Groove 2007 beta and try a travail account for
expericeing.

Here is the link http://itweb/office2007/groove2007

 

[Rebecca Ragland]

Mason, thanks for responding. They have downloaded the groove beta but even
though i have sent invitations to them and they to me and i have accepted
their invitation and I know she is online because i am connected through og
to m pc she still appears offline to me in my groove and i am not even
appearing on hers even though i have accepted the invitation. It tells me it
will start downloading when she is online - she is and groove is up and
running too on her computer because i am in there and can see it :-(

 

[Mason]

Hi,

Have you switched your Vcards each other yet? If not, save your contact
infromation to a Vcard file, and then email your colleagues, double click the
Vcard to add member into contact list.

 

[Rebecca Ragland]

here are links to 2 screenshots which is what comes up when i try to accept
an invitation on their computer to join a workspace

http://www.erealestateexec.com/groove/groove1.jpg
http://www.erealestateexec.com/groove/groove2.jpg

They are actually in reverse order i get groove 2 first. I have uninstalled
groove and plan to reinstall. Do you have any suggestions in case this
happens again. They are on a new HP high end laptop.

 

[Mason]

Hi,

If your colleagues have been using Groove 2007 beta now, you should also
upgrading to Groove 2007 beta to accept their invitation. Groove 2 can not
communicate to Groove 2007 beta.

 

[Rebecca Ragland]

Sorry i thought i had stated that I also upgraded and had no problems. They
are having the problem. I have deleted it on their machine and am going to
reinstall - cross your fingers Rebecca