Installation Error

John · Sep 18, 2003

I am getting this "Error 1305...," informing me
that "...the file jo115834.gif." is missing. Thus,
stopping the full installation of the Office suite. Can
you help?

Susan Ramlet · Sep 29, 2003

Hi, John,

Error 1305 can indicate a problem with your CD or CD drive. Try cleaning
your CD and making sure it's not scratched. It can also sometimes be caused
by other utilities running, or if the CD drive is shared. Here's a related
article: http://support.microsoft.com/?fr=1&kbid=321339

Installation Error

John

Susan Ramlet