Installation failed

Bader · May 27, 2006

Hi, I was unable to install office 2007 beta! the istalation has failed even
before it has started! First I got a message "do you wish to proceed
installation?" and after I click on "yes" I got another message " The
installation of this package has failed"
Any ideas!
Cheers
Bader

PeterP · May 28, 2006

Exactly the same for me too. Not helpful.

PP

Bob Buckland ?:-\) · May 28, 2006

Hi Bader,

Assuming this is the first 2007 Office product you're installing, and you're installing on Windows XP, see if these steps help.

===========
1. Start=>Programs=>Accessories=>Disk Cleanup
clear your Internet files and temp files.

2. Locate your 2007 Office Professional Beta 2
download file and note the folder/path location.

3. Create a new folder on your PC and note that
folder/path location.

4. From Start=>Run use, on a single line type in
the following (using the path & file names from Step 2 & 3)
and leaving out the brackets

["drive:\Step2PathOfDownload]downloadfilename.exe" /extract:"<Step3path>"

If this succeeds, run setup from the 2007 Office copy in the new folder. (Be sure to backup your files and shutdown all other
running apps including antivirus software before starting 2007 Office setup)

If this doesn't succeed then the download may be damaged/corrupted.
Use Start=>Run and type
%temp%
and locate the Setup-xxxxx.log
(file) just created and see if it has any clues on where the extraction failed.

Post back with the results please.

===========
Hi, I was unable to install office 2007 beta! the istalation has failed even
before it has started! First I got a message "do you wish to proceed
installation?" and after I click on "yes" I got another message " The
installation of this package has failed"
Any ideas!
Cheers
Bader>>

PeterP · May 28, 2006

I'll try this and advise.

PP

PeterP · May 28, 2006

Re-downloaded it, and it worked fine. Thanks

PP

PeterP said:
I'll try this and advise.

PP

Bob Buckland ?:-) said:

Hi Bader,

Assuming this is the first 2007 Office product you're installing, and you're installing on Windows XP, see if these steps help.

===========
1. Start=>Programs=>Accessories=>Disk Cleanup
clear your Internet files and temp files.

2. Locate your 2007 Office Professional Beta 2
download file and note the folder/path location.

3. Create a new folder on your PC and note that
folder/path location.

4. From Start=>Run use, on a single line type in
the following (using the path & file names from Step 2 & 3)
and leaving out the brackets

["drive:\Step2PathOfDownload]downloadfilename.exe" /extract:"<Step3path>"

If this succeeds, run setup from the 2007 Office copy in the new folder. (Be sure to backup your files and shutdown all other
running apps including antivirus software before starting 2007 Office setup)

If this doesn't succeed then the download may be damaged/corrupted.
Use Start=>Run and type
%temp%
and locate the Setup-xxxxx.log
(file) just created and see if it has any clues on where the extraction failed.

Post back with the results please.

===========
Hi, I was unable to install office 2007 beta! the istalation has failed even
before it has started! First I got a message "do you wish to proceed
installation?" and after I click on "yes" I got another message " The
installation of this package has failed"
Any ideas!
Cheers
Bader>>

Click to expand...

Ryan Brantley · May 29, 2006

Hey, I'm having this problem as well. I followed your steps to no avail.
Here's the last snippit of the log:

OSE service binary is detected at location: C:\Program Files\Common
Files\Microsoft Shared\Source Engine\OSE.EXE
Running Source Engine process detected
Stopping running Source Engine process
OSE is running as a standalone process
Running OSE version 12.0.4017.1003
LIS: start caching package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: creating download package "{30120000-0011-0000-0000-0000000FF1CE}-C"
LIS failed to cache download "{30120000-0011-0000-0000-0000000FF1CE}-C"
resource "ProWW.cab". Cache Error 0x80070017
Failed to cache resource "ProWW.cab". Download error 0x80070017
Retry to cache resource "ProWW.cab"
LIS failed to cache download "{30120000-0011-0000-0000-0000000FF1CE}-C"
resource "ProWW.cab". Cache Error 0x80070017
Failed to cache resource "ProWW.cab". Download error 0x80070017
Retry to cache resource "ProWW.cab"
LIS failed to cache download "{30120000-0011-0000-0000-0000000FF1CE}-C"
resource "ProWW.cab". Cache Error 0x80070017
Failed to cache resource "ProWW.cab". Download error 0x80070017
Retry to cache resource "ProWW.cab"
Source Resolution succeeded
LIS failed to cache download "{30120000-0011-0000-0000-0000000FF1CE}-C"
resource "ProWW.cab". Cache Error 0x80070017
Failed to cache resource "ProWW.cab". Download error 0x80070017
Retry to cache resource "ProWW.cab"
User attempting to cancel setup. Confirming...
Showing message Title: 'Setup', Message: 'Are you sure you want to cancel
setup?'
Message returned: 6
User canceled setup.
Showing completion dialog.
Reboot requested if needed.
Found module Mapi32.dll in process 3272.
Initiating reboot.
Showing message Title: 'Setup', Message: 'In order to complete setup, a
system reboot is necessary. Would you like to reboot now?'
Message returned: 7
User clicked no for reboot prompt. Skipping reboot.
Catalyst execution finished: 05/29/2006 15:37:27. Return code: 0.
Exception caught: ExceptionNotThrown.
PERF: TickCount=777718 Name=RunSetup Description=End function

Bob Buckland ?:-) said:
Hi Bader,

Assuming this is the first 2007 Office product you're installing, and you're installing on Windows XP, see if these steps help.

===========
1. Start=>Programs=>Accessories=>Disk Cleanup
clear your Internet files and temp files.

2. Locate your 2007 Office Professional Beta 2
download file and note the folder/path location.

3. Create a new folder on your PC and note that
folder/path location.

4. From Start=>Run use, on a single line type in
the following (using the path & file names from Step 2 & 3)
and leaving out the brackets

["drive:\Step2PathOfDownload]downloadfilename.exe" /extract:"<Step3path>"

If this succeeds, run setup from the 2007 Office copy in the new folder. (Be sure to backup your files and shutdown all other
running apps including antivirus software before starting 2007 Office setup)

If this doesn't succeed then the download may be damaged/corrupted.
Use Start=>Run and type
%temp%
and locate the Setup-xxxxx.log
(file) just created and see if it has any clues on where the extraction failed.

Post back with the results please.

===========
Hi, I was unable to install office 2007 beta! the istalation has failed even
before it has started! First I got a message "do you wish to proceed
installation?" and after I click on "yes" I got another message " The
installation of this package has failed"
Any ideas!
Cheers
Bader>>

Phil K · May 29, 2006

I couldn't get the first step you mentioned to work (the extract). I looked
for the setup log file and it didn't even write one. I have plenty of space

Phil K · May 29, 2006

Bob, what you mentioned below did not work (no setup log file was even
created), but a redownload of the installation package fixed the problem.

Martin T · May 31, 2006

Hi Bob

Tried what you said and used

P:\Office2007\Office2007.EXE /extract

:\Office2007

and got exactly the same result.

C:\>%temp%
'C:\DOCUME~1\toremf\LOKALE~1\Temp' is not recognized as an internal or
external
command,
operable program or batch file.

didn't work either.

Martin T

Bob Buckland ?:-\) · May 31, 2006

Hi Martin,

1. In your example is P:\ a mapped drive or a physical hard drive?

2. Your download is named Office2007.exe and the extract completed successfully, i.e. you can double click on Setup.exe in your
D:\Ofice2007 folder?

3. You typed just %temp% in Start=>Run and you're logged in as Administrator and you're on Windows XP with at least SP2?

==============
Hi Bob

Tried what you said and used

P:\Office2007\Office2007.EXE /extract

:\Office2007

and got exactly the same result.

C:\>%temp%
'C:\DOCUME~1\toremf\LOKALE~1\Temp' is not recognized as an internal or
external
command,
operable program or batch file.

didn't work either.

Martin T >>

Martin T · Jun 6, 2006

Hi Bob

1. P: is a mapped drive on the server. D: is the second harddisk in the
system.
2. It didn't extract successfully and there was nothing in the D:\Ofice2007
folder
3. The versien is Microsoft Windows XP [Version 5.1.2600] with SP2
and the %temp% = C:\DOCUME~1\toremf\LOKALE~1\Temp
is empty.

What now?

Regards,

Martin T

Martin T · Jun 6, 2006

Hi again

Took a new machine and installed Win XP SP2 with all updates, cleaned out
all temp files and tried again. Same sad result. Nothing worked.

This is not a beta version. This is an installation program from MS that
doesn't work. MS shouldn't publish program with such a low quality like this
one.

Martin T

Bob Buckland ?:-\) · Jun 6, 2006

Hi Martin,

So this is no longer using the server and mapped drives when you try to do the extract, as you posted in your other message?

If the extraction then failed (and there's no extra spaces or missing quotes in your command line) and you're not running another
beta product on that computer then it sounds like the download itself may be corrupted.

============
Hi again

Took a new machine and installed Win XP SP2 with all updates, cleaned out
all temp files and tried again. Same sad result. Nothing worked.

This is not a beta version. This is an installation program from MS that
doesn't work. MS shouldn't publish program with such a low quality like this
one.

Martin T <<

cdn1967 · Jun 6, 2006

Hi Peter,

I allso found that error. But my boss was able to find out that if you
extract the files in the EXE to a directory annd then browse to that
directory, you should be able to link it that way. We are still
testing this, but it is at least a step forward. There is also a
windows exractor file within thhe proww directory.

We are still testing it and perhaps you can, too, and share your
results.

To extract the file,use the following comand:

"c:\downloads\OPPLUS-EN.EXE" /extract:"C:\Off2007ProB2CD1"

this assumes that you have the EXE in "C:\downloads" and there exists
an empty directory called "C:\Off2007ProB2CD1". You may have different
directory names, of course.

Keith Richmond

Martin T · Jun 14, 2006

Hi BOB

Did as you said. Download the whole gaboh once more onto the harddisk.
Worked ;-)

Copied onto a CD and put on a server share, installed.
Worked ;-))

Thanks for you help.

Martin T

Peter · Jul 17, 2006

I have the exact same issue on two different machines. I have downloaded the
file twice with the same result.

To recap:
1) downloaded file
2) double-clicked on exe file
3) Answered Yes to the first prompt
4) Setup starting extracting file and midway stopped and said the
installation failed.
5) There is no log file

Plus, I have tried the command line below, but it failed to extract too!

Peter

Phil K said:
Bob, what you mentioned below did not work (no setup log file was even
created), but a redownload of the installation package fixed the problem.

Bob Buckland ?:-) said:

Hi Bader,

Assuming this is the first 2007 Office product you're installing, and you're installing on Windows XP, see if these steps help.

===========
1. Start=>Programs=>Accessories=>Disk Cleanup
clear your Internet files and temp files.

2. Locate your 2007 Office Professional Beta 2
download file and note the folder/path location.

3. Create a new folder on your PC and note that
folder/path location.

4. From Start=>Run use, on a single line type in
the following (using the path & file names from Step 2 & 3)
and leaving out the brackets

["drive:\Step2PathOfDownload]downloadfilename.exe" /extract:"<Step3path>"

If this succeeds, run setup from the 2007 Office copy in the new folder. (Be sure to backup your files and shutdown all other
running apps including antivirus software before starting 2007 Office setup)

If this doesn't succeed then the download may be damaged/corrupted.
Use Start=>Run and type
%temp%
and locate the Setup-xxxxx.log
(file) just created and see if it has any clues on where the extraction failed.

Post back with the results please.

===========
Hi, I was unable to install office 2007 beta! the istalation has failed even
before it has started! First I got a message "do you wish to proceed
installation?" and after I click on "yes" I got another message " The
installation of this package has failed"
Any ideas!
Cheers
Bader>>

Click to expand...

Bob Buckland ?:-\) · Jul 17, 2006

Hi Peter,

What Windows version are you using?

Are all other apps/utilities/antivirus etc shutdown when you start Setup?

Did you follow each of the steps from the previous message in order or start with the extract step?

What is the version of MSIExec.exe on your PC?

Was there an error message when you extracted to new, empty folder on your hard drive? If so, what was it. Generally, if it
doesn't extract with the sequence then the download may be corrupted, even with more than one download.

=========
I have the exact same issue on two different machines. I have downloaded the
file twice with the same result.

To recap:
1) downloaded file
2) double-clicked on exe file
3) Answered Yes to the first prompt
4) Setup starting extracting file and midway stopped and said the
installation failed.
5) There is no log file

Plus, I have tried the command line below, but it failed to extract too!

Peter >>

Peter · Jul 17, 2006

Just for grins, I downloaded it for a 3rd time and guess what, it worked.
Must have been corrupted the first two times.

Installation failed

Bader

PeterP

Bob Buckland ?:-\)

PeterP

PeterP

Ryan Brantley

Phil K

Phil K

Martin T

Bob Buckland ?:-\)

Martin T

Martin T

Bob Buckland ?:-\)

cdn1967

Martin T

Peter

Bob Buckland ?:-\)

Peter