Installing Office 2000 x on Preloaded XP SP2

[shane lieberg]

NOTES FROM CONTACT WITH MICROSOFT

----------------------------------------------------------------------------
----
From: Daniel Gao (IntelliDigit) [mailto:[email protected]]
Sent: Friday, October 01, 2004 1:58 AM
To: Shane Lieberg
Subject: SRX040930607957 OFF2000: Installation error


Dear Shane,

Thank you for contacting Microsoft Office Online Support Service. My name is
Daniel, and I will be helping you with this service request.

After reviewing the case log, I understand this issue is as follows:

You are encoutering error when installing Office 2000.

We will work together on this issue throughout the course of this case. If I
misunderstood the issue, don't hesitate to correct me.

Step 1: Detect and repair

====================

1. Start one of the Office program;

2. Choose "Help" => "Detect and Repair";

3. Insert the Office CD to repair.

NOTE: You may receive the error "This patch package cannot be opened.". If
so, please just continue to step 2.

Step 2: Use Windows Installer Cleanup Utility

====================================

First please confirm that you have the Office 2000 full version (not upgrade
version) installation CD so that you reinstall Office successfully.

1. Download and install the Windows Installer Cleanup Utility.

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe

2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.

3. Highlight all the Microsoft Office entry in the list and then click
Remove. Quit the Utility.

4. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.

5. Empty the %Temp% folder. [Note: If you are unable to empty temp folder,
please come into Windows safe mode to empty the temp folder: restart
computer and keep pressing F8 to come into Windows safe mode.]

6. Empty the Recycle Bin.

7. Restart your computer and then reinstall Office.

After you install Office, please go to the following Microsoft Website, and
click the Go button next to "Scan my computer to find Office updates I need"
to check for the available Office updates.

http://www.officeupdate.com/ProductUpdates/default.aspx

Please perform the above steps and let me know the results. If anything is
unclear, please feel free to let me know. I am happy to assist you and look
forward to your reply.

Best regards,

Daniel Gao

Online Support Professional

Microsoft Office Online Support

(e-mail address removed)

Delighting our customers is our top priority. Please let my manager or me
know what you think of the level of service provided. You can send feedback
to Microsoft Management at (e-mail address removed) (Office Online Feedback).

Check out our bookstore http://go.microsoft.com/fwlink/?LinkId=7249 which
provides a wealth of information that you can use to troubleshoot an issue
or help answer a question.

 

[shane lieberg]

NOTES FROM CONTACT WITH MICROSOFT

----------------------------------------------------------------------------
----
From: Daniel Gao (IntelliDigit) [mailto:[email protected]]
Sent: Friday, October 01, 2004 1:58 AM
To: Shane Lieberg
Subject: SRX040930607957 OFF2000: Installation error


Dear Shane,

Thank you for contacting Microsoft Office Online Support Service. My name is
Daniel, and I will be helping you with this service request.

After reviewing the case log, I understand this issue is as follows:

You are encoutering error when installing Office 2000.

We will work together on this issue throughout the course of this case. If I
misunderstood the issue, don't hesitate to correct me.

Step 1: Detect and repair

====================

1. Start one of the Office program;

2. Choose "Help" => "Detect and Repair";

3. Insert the Office CD to repair.

NOTE: You may receive the error "This patch package cannot be opened.". If
so, please just continue to step 2.

Step 2: Use Windows Installer Cleanup Utility

====================================

First please confirm that you have the Office 2000 full version (not upgrade
version) installation CD so that you reinstall Office successfully.

1. Download and install the Windows Installer Cleanup Utility.

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe

2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.

3. Highlight all the Microsoft Office entry in the list and then click
Remove. Quit the Utility.

4. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.

5. Empty the %Temp% folder. [Note: If you are unable to empty temp folder,
please come into Windows safe mode to empty the temp folder: restart
computer and keep pressing F8 to come into Windows safe mode.]

6. Empty the Recycle Bin.

7. Restart your computer and then reinstall Office.

After you install Office, please go to the following Microsoft Website, and
click the Go button next to "Scan my computer to find Office updates I need"
to check for the available Office updates.

http://www.officeupdate.com/ProductUpdates/default.aspx

Please perform the above steps and let me know the results. If anything is
unclear, please feel free to let me know. I am happy to assist you and look
forward to your reply.

Best regards,

Daniel Gao

Online Support Professional

Microsoft Office Online Support

(e-mail address removed)

Delighting our customers is our top priority. Please let my manager or me
know what you think of the level of service provided. You can send feedback
to Microsoft Management at (e-mail address removed) (Office Online Feedback).

Check out our bookstore http://go.microsoft.com/fwlink/?LinkId=7249 which
provides a wealth of information that you can use to troubleshoot an issue
or help answer a question.

 

[shane lieberg]

NOTES FROM CONTACT WITH MICROSOFT

----------------------------------------------------------------------------
----
From: Daniel Gao (IntelliDigit) [mailto:[email protected]]
Sent: Friday, October 01, 2004 1:58 AM
To: Shane Lieberg
Subject: SRX040930607957 OFF2000: Installation error


Dear Shane,

Thank you for contacting Microsoft Office Online Support Service. My name is
Daniel, and I will be helping you with this service request.

After reviewing the case log, I understand this issue is as follows:

You are encoutering error when installing Office 2000.

We will work together on this issue throughout the course of this case. If I
misunderstood the issue, don't hesitate to correct me.

Step 1: Detect and repair

====================

1. Start one of the Office program;

2. Choose "Help" => "Detect and Repair";

3. Insert the Office CD to repair.

NOTE: You may receive the error "This patch package cannot be opened.". If
so, please just continue to step 2.

Step 2: Use Windows Installer Cleanup Utility

====================================

First please confirm that you have the Office 2000 full version (not upgrade
version) installation CD so that you reinstall Office successfully.

1. Download and install the Windows Installer Cleanup Utility.

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe

2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.

3. Highlight all the Microsoft Office entry in the list and then click
Remove. Quit the Utility.

4. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.

5. Empty the %Temp% folder. [Note: If you are unable to empty temp folder,
please come into Windows safe mode to empty the temp folder: restart
computer and keep pressing F8 to come into Windows safe mode.]

6. Empty the Recycle Bin.

7. Restart your computer and then reinstall Office.

After you install Office, please go to the following Microsoft Website, and
click the Go button next to "Scan my computer to find Office updates I need"
to check for the available Office updates.

http://www.officeupdate.com/ProductUpdates/default.aspx

Please perform the above steps and let me know the results. If anything is
unclear, please feel free to let me know. I am happy to assist you and look
forward to your reply.

Best regards,

Daniel Gao

Online Support Professional

Microsoft Office Online Support

(e-mail address removed)

Delighting our customers is our top priority. Please let my manager or me
know what you think of the level of service provided. You can send feedback
to Microsoft Management at (e-mail address removed) (Office Online Feedback).

Check out our bookstore http://go.microsoft.com/fwlink/?LinkId=7249 which
provides a wealth of information that you can use to troubleshoot an issue
or help answer a question.

 

[shane lieberg]

NOTES FROM CONTACT WITH MICROSOFT

----------------------------------------------------------------------------
----
From: Daniel Gao (IntelliDigit) [mailto:[email protected]]
Sent: Friday, October 01, 2004 1:58 AM
To: Shane Lieberg
Subject: SRX040930607957 OFF2000: Installation error


Dear Shane,

Thank you for contacting Microsoft Office Online Support Service. My name is
Daniel, and I will be helping you with this service request.

After reviewing the case log, I understand this issue is as follows:

You are encoutering error when installing Office 2000.

We will work together on this issue throughout the course of this case. If I
misunderstood the issue, don't hesitate to correct me.

Step 1: Detect and repair

====================

1. Start one of the Office program;

2. Choose "Help" => "Detect and Repair";

3. Insert the Office CD to repair.

NOTE: You may receive the error "This patch package cannot be opened.". If
so, please just continue to step 2.

Step 2: Use Windows Installer Cleanup Utility

====================================

First please confirm that you have the Office 2000 full version (not upgrade
version) installation CD so that you reinstall Office successfully.

1. Download and install the Windows Installer Cleanup Utility.

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe

2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.

3. Highlight all the Microsoft Office entry in the list and then click
Remove. Quit the Utility.

4. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.

5. Empty the %Temp% folder. [Note: If you are unable to empty temp folder,
please come into Windows safe mode to empty the temp folder: restart
computer and keep pressing F8 to come into Windows safe mode.]

6. Empty the Recycle Bin.

7. Restart your computer and then reinstall Office.

After you install Office, please go to the following Microsoft Website, and
click the Go button next to "Scan my computer to find Office updates I need"
to check for the available Office updates.

http://www.officeupdate.com/ProductUpdates/default.aspx

Please perform the above steps and let me know the results. If anything is
unclear, please feel free to let me know. I am happy to assist you and look
forward to your reply.

Best regards,

Daniel Gao

Online Support Professional

Microsoft Office Online Support

(e-mail address removed)

Delighting our customers is our top priority. Please let my manager or me
know what you think of the level of service provided. You can send feedback
to Microsoft Management at (e-mail address removed) (Office Online Feedback).

Check out our bookstore http://go.microsoft.com/fwlink/?LinkId=7249 which
provides a wealth of information that you can use to troubleshoot an issue
or help answer a question.

 

[shane lieberg]

NOTES FROM CONTACT WITH MICROSOFT

----------------------------------------------------------------------------
----
From: Daniel Gao (IntelliDigit) [mailto:[email protected]]
Sent: Friday, October 01, 2004 1:58 AM
To: Shane Lieberg
Subject: SRX040930607957 OFF2000: Installation error


Dear Shane,

Thank you for contacting Microsoft Office Online Support Service. My name is
Daniel, and I will be helping you with this service request.

After reviewing the case log, I understand this issue is as follows:

You are encoutering error when installing Office 2000.

We will work together on this issue throughout the course of this case. If I
misunderstood the issue, don't hesitate to correct me.

Step 1: Detect and repair

====================

1. Start one of the Office program;

2. Choose "Help" => "Detect and Repair";

3. Insert the Office CD to repair.

NOTE: You may receive the error "This patch package cannot be opened.". If
so, please just continue to step 2.

Step 2: Use Windows Installer Cleanup Utility

====================================

First please confirm that you have the Office 2000 full version (not upgrade
version) installation CD so that you reinstall Office successfully.

1. Download and install the Windows Installer Cleanup Utility.

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe

2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.

3. Highlight all the Microsoft Office entry in the list and then click
Remove. Quit the Utility.

4. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.

5. Empty the %Temp% folder. [Note: If you are unable to empty temp folder,
please come into Windows safe mode to empty the temp folder: restart
computer and keep pressing F8 to come into Windows safe mode.]

6. Empty the Recycle Bin.

7. Restart your computer and then reinstall Office.

After you install Office, please go to the following Microsoft Website, and
click the Go button next to "Scan my computer to find Office updates I need"
to check for the available Office updates.

http://www.officeupdate.com/ProductUpdates/default.aspx

Please perform the above steps and let me know the results. If anything is
unclear, please feel free to let me know. I am happy to assist you and look
forward to your reply.

Best regards,

Daniel Gao

Online Support Professional

Microsoft Office Online Support

(e-mail address removed)

Delighting our customers is our top priority. Please let my manager or me
know what you think of the level of service provided. You can send feedback
to Microsoft Management at (e-mail address removed) (Office Online Feedback).

Check out our bookstore http://go.microsoft.com/fwlink/?LinkId=7249 which
provides a wealth of information that you can use to troubleshoot an issue
or help answer a question.

 

[shane lieberg]

NOTES FROM CONTACT WITH MICROSOFT

----------------------------------------------------------------------------
----
From: Daniel Gao (IntelliDigit) [mailto:[email protected]]
Sent: Friday, October 01, 2004 1:58 AM
To: Shane Lieberg
Subject: SRX040930607957 OFF2000: Installation error


Dear Shane,

Thank you for contacting Microsoft Office Online Support Service. My name is
Daniel, and I will be helping you with this service request.

After reviewing the case log, I understand this issue is as follows:

You are encoutering error when installing Office 2000.

We will work together on this issue throughout the course of this case. If I
misunderstood the issue, don't hesitate to correct me.

Step 1: Detect and repair

====================

1. Start one of the Office program;

2. Choose "Help" => "Detect and Repair";

3. Insert the Office CD to repair.

NOTE: You may receive the error "This patch package cannot be opened.". If
so, please just continue to step 2.

Step 2: Use Windows Installer Cleanup Utility

====================================

First please confirm that you have the Office 2000 full version (not upgrade
version) installation CD so that you reinstall Office successfully.

1. Download and install the Windows Installer Cleanup Utility.

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe

2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.

3. Highlight all the Microsoft Office entry in the list and then click
Remove. Quit the Utility.

4. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.

5. Empty the %Temp% folder. [Note: If you are unable to empty temp folder,
please come into Windows safe mode to empty the temp folder: restart
computer and keep pressing F8 to come into Windows safe mode.]

6. Empty the Recycle Bin.

7. Restart your computer and then reinstall Office.

After you install Office, please go to the following Microsoft Website, and
click the Go button next to "Scan my computer to find Office updates I need"
to check for the available Office updates.

http://www.officeupdate.com/ProductUpdates/default.aspx

Please perform the above steps and let me know the results. If anything is
unclear, please feel free to let me know. I am happy to assist you and look
forward to your reply.

Best regards,

Daniel Gao

Online Support Professional

Microsoft Office Online Support

(e-mail address removed)

Delighting our customers is our top priority. Please let my manager or me
know what you think of the level of service provided. You can send feedback
to Microsoft Management at (e-mail address removed) (Office Online Feedback).

Check out our bookstore http://go.microsoft.com/fwlink/?LinkId=7249 which
provides a wealth of information that you can use to troubleshoot an issue
or help answer a question.

 

[shane lieberg]

NOTES FROM CONTACT WITH MICROSOFT

----------------------------------------------------------------------------
----
From: Daniel Gao (IntelliDigit) [mailto:[email protected]]
Sent: Friday, October 01, 2004 1:58 AM
To: Shane Lieberg
Subject: SRX040930607957 OFF2000: Installation error


Dear Shane,

Thank you for contacting Microsoft Office Online Support Service. My name is
Daniel, and I will be helping you with this service request.

After reviewing the case log, I understand this issue is as follows:

You are encoutering error when installing Office 2000.

We will work together on this issue throughout the course of this case. If I
misunderstood the issue, don't hesitate to correct me.

Step 1: Detect and repair

====================

1. Start one of the Office program;

2. Choose "Help" => "Detect and Repair";

3. Insert the Office CD to repair.

NOTE: You may receive the error "This patch package cannot be opened.". If
so, please just continue to step 2.

Step 2: Use Windows Installer Cleanup Utility

====================================

First please confirm that you have the Office 2000 full version (not upgrade
version) installation CD so that you reinstall Office successfully.

1. Download and install the Windows Installer Cleanup Utility.

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe

2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.

3. Highlight all the Microsoft Office entry in the list and then click
Remove. Quit the Utility.

4. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.

5. Empty the %Temp% folder. [Note: If you are unable to empty temp folder,
please come into Windows safe mode to empty the temp folder: restart
computer and keep pressing F8 to come into Windows safe mode.]

6. Empty the Recycle Bin.

7. Restart your computer and then reinstall Office.

After you install Office, please go to the following Microsoft Website, and
click the Go button next to "Scan my computer to find Office updates I need"
to check for the available Office updates.

http://www.officeupdate.com/ProductUpdates/default.aspx

Please perform the above steps and let me know the results. If anything is
unclear, please feel free to let me know. I am happy to assist you and look
forward to your reply.

Best regards,

Daniel Gao

Online Support Professional

Microsoft Office Online Support

(e-mail address removed)

Delighting our customers is our top priority. Please let my manager or me
know what you think of the level of service provided. You can send feedback
to Microsoft Management at (e-mail address removed) (Office Online Feedback).

Check out our bookstore http://go.microsoft.com/fwlink/?LinkId=7249 which
provides a wealth of information that you can use to troubleshoot an issue
or help answer a question.

 

[shane lieberg]

NOTES FROM CONTACT WITH MICROSOFT

----------------------------------------------------------------------------
----
From: Daniel Gao (IntelliDigit) [mailto:[email protected]]
Sent: Friday, October 01, 2004 1:58 AM
To: Shane Lieberg
Subject: SRX040930607957 OFF2000: Installation error


Dear Shane,

Thank you for contacting Microsoft Office Online Support Service. My name is
Daniel, and I will be helping you with this service request.

After reviewing the case log, I understand this issue is as follows:

You are encoutering error when installing Office 2000.

We will work together on this issue throughout the course of this case. If I
misunderstood the issue, don't hesitate to correct me.

Step 1: Detect and repair

====================

1. Start one of the Office program;

2. Choose "Help" => "Detect and Repair";

3. Insert the Office CD to repair.

NOTE: You may receive the error "This patch package cannot be opened.". If
so, please just continue to step 2.

Step 2: Use Windows Installer Cleanup Utility

====================================

First please confirm that you have the Office 2000 full version (not upgrade
version) installation CD so that you reinstall Office successfully.

1. Download and install the Windows Installer Cleanup Utility.

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe

2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.

3. Highlight all the Microsoft Office entry in the list and then click
Remove. Quit the Utility.

4. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.

5. Empty the %Temp% folder. [Note: If you are unable to empty temp folder,
please come into Windows safe mode to empty the temp folder: restart
computer and keep pressing F8 to come into Windows safe mode.]

6. Empty the Recycle Bin.

7. Restart your computer and then reinstall Office.

After you install Office, please go to the following Microsoft Website, and
click the Go button next to "Scan my computer to find Office updates I need"
to check for the available Office updates.

http://www.officeupdate.com/ProductUpdates/default.aspx

Please perform the above steps and let me know the results. If anything is
unclear, please feel free to let me know. I am happy to assist you and look
forward to your reply.

Best regards,

Daniel Gao

Online Support Professional

Microsoft Office Online Support

(e-mail address removed)

Delighting our customers is our top priority. Please let my manager or me
know what you think of the level of service provided. You can send feedback
to Microsoft Management at (e-mail address removed) (Office Online Feedback).

Check out our bookstore http://go.microsoft.com/fwlink/?LinkId=7249 which
provides a wealth of information that you can use to troubleshoot an issue
or help answer a question.

 

[shane lieberg]

MY REPLY


Step 1: This would imply that I have successfully installed
Office and now need to use the repair utility.
(I CAN NOT INSTALL OFFICE 2000 ON A NEW INSTALLATION OF XP SP2)

Step 2: I am installing Office 2000 full version, although the install will
not
complete. I have run the clean up tool as requested, but office is not
listed, I have deleted the temp folder and Office will still "NOT" install.

Steps to reproduce my problem.
1. Create a splipstream install cd of Windows XP Sp2.
2. Install windows Xp Sp2 Pro Full Version on to a PC.
3. Install any drivers needed.
4. Complete all windows updates.
5. Begin new install of Office 2000 "Any Version"

Or

Steps to reproduce my problem.
1. Use a Store bought copy of Windows Xp Sp1 Pro Full Version
2. Install Windows Xp Sp1 Pro Full Version on to a PC.
3. Install Any drivers needed.
4. Install Windows Xp Sp2 Onto PC.
5. Complete all windows updates.
6. Begin new install of Office 2000 "Any Version"

Both will fail, however using the second method I can uninstall
Windows XP Sp2, and i am then able to install Office 2000 "Any Version"

This strongly suggests that this is a service pack 2 issue, however as you
can
note. SRX040930607957 was created by a SP2 help desk, and then transfered
to your deptment

 

[shane lieberg]

MY REPLY


Step 1: This would imply that I have successfully installed
Office and now need to use the repair utility.
(I CAN NOT INSTALL OFFICE 2000 ON A NEW INSTALLATION OF XP SP2)

Step 2: I am installing Office 2000 full version, although the install will
not
complete. I have run the clean up tool as requested, but office is not
listed, I have deleted the temp folder and Office will still "NOT" install.

Steps to reproduce my problem.
1. Create a splipstream install cd of Windows XP Sp2.
2. Install windows Xp Sp2 Pro Full Version on to a PC.
3. Install any drivers needed.
4. Complete all windows updates.
5. Begin new install of Office 2000 "Any Version"

Or

Steps to reproduce my problem.
1. Use a Store bought copy of Windows Xp Sp1 Pro Full Version
2. Install Windows Xp Sp1 Pro Full Version on to a PC.
3. Install Any drivers needed.
4. Install Windows Xp Sp2 Onto PC.
5. Complete all windows updates.
6. Begin new install of Office 2000 "Any Version"

Both will fail, however using the second method I can uninstall
Windows XP Sp2, and i am then able to install Office 2000 "Any Version"

This strongly suggests that this is a service pack 2 issue, however as you
can
note. SRX040930607957 was created by a SP2 help desk, and then transfered
to your deptment

 

[shane lieberg]

MY REPLY


Step 1: This would imply that I have successfully installed
Office and now need to use the repair utility.
(I CAN NOT INSTALL OFFICE 2000 ON A NEW INSTALLATION OF XP SP2)

Step 2: I am installing Office 2000 full version, although the install will
not
complete. I have run the clean up tool as requested, but office is not
listed, I have deleted the temp folder and Office will still "NOT" install.

Steps to reproduce my problem.
1. Create a splipstream install cd of Windows XP Sp2.
2. Install windows Xp Sp2 Pro Full Version on to a PC.
3. Install any drivers needed.
4. Complete all windows updates.
5. Begin new install of Office 2000 "Any Version"

Or

Steps to reproduce my problem.
1. Use a Store bought copy of Windows Xp Sp1 Pro Full Version
2. Install Windows Xp Sp1 Pro Full Version on to a PC.
3. Install Any drivers needed.
4. Install Windows Xp Sp2 Onto PC.
5. Complete all windows updates.
6. Begin new install of Office 2000 "Any Version"

Both will fail, however using the second method I can uninstall
Windows XP Sp2, and i am then able to install Office 2000 "Any Version"

This strongly suggests that this is a service pack 2 issue, however as you
can
note. SRX040930607957 was created by a SP2 help desk, and then transfered
to your deptment

 

[shane lieberg]

MY REPLY


Step 1: This would imply that I have successfully installed
Office and now need to use the repair utility.
(I CAN NOT INSTALL OFFICE 2000 ON A NEW INSTALLATION OF XP SP2)

Step 2: I am installing Office 2000 full version, although the install will
not
complete. I have run the clean up tool as requested, but office is not
listed, I have deleted the temp folder and Office will still "NOT" install.

Steps to reproduce my problem.
1. Create a splipstream install cd of Windows XP Sp2.
2. Install windows Xp Sp2 Pro Full Version on to a PC.
3. Install any drivers needed.
4. Complete all windows updates.
5. Begin new install of Office 2000 "Any Version"

Or

Steps to reproduce my problem.
1. Use a Store bought copy of Windows Xp Sp1 Pro Full Version
2. Install Windows Xp Sp1 Pro Full Version on to a PC.
3. Install Any drivers needed.
4. Install Windows Xp Sp2 Onto PC.
5. Complete all windows updates.
6. Begin new install of Office 2000 "Any Version"

Both will fail, however using the second method I can uninstall
Windows XP Sp2, and i am then able to install Office 2000 "Any Version"

This strongly suggests that this is a service pack 2 issue, however as you
can
note. SRX040930607957 was created by a SP2 help desk, and then transfered
to your deptment

 

[shane lieberg]

MY REPLY


Step 1: This would imply that I have successfully installed
Office and now need to use the repair utility.
(I CAN NOT INSTALL OFFICE 2000 ON A NEW INSTALLATION OF XP SP2)

Step 2: I am installing Office 2000 full version, although the install will
not
complete. I have run the clean up tool as requested, but office is not
listed, I have deleted the temp folder and Office will still "NOT" install.

Steps to reproduce my problem.
1. Create a splipstream install cd of Windows XP Sp2.
2. Install windows Xp Sp2 Pro Full Version on to a PC.
3. Install any drivers needed.
4. Complete all windows updates.
5. Begin new install of Office 2000 "Any Version"

Or

Steps to reproduce my problem.
1. Use a Store bought copy of Windows Xp Sp1 Pro Full Version
2. Install Windows Xp Sp1 Pro Full Version on to a PC.
3. Install Any drivers needed.
4. Install Windows Xp Sp2 Onto PC.
5. Complete all windows updates.
6. Begin new install of Office 2000 "Any Version"

Both will fail, however using the second method I can uninstall
Windows XP Sp2, and i am then able to install Office 2000 "Any Version"

This strongly suggests that this is a service pack 2 issue, however as you
can
note. SRX040930607957 was created by a SP2 help desk, and then transfered
to your deptment

 

[shane lieberg]

MY REPLY


Step 1: This would imply that I have successfully installed
Office and now need to use the repair utility.
(I CAN NOT INSTALL OFFICE 2000 ON A NEW INSTALLATION OF XP SP2)

Step 2: I am installing Office 2000 full version, although the install will
not
complete. I have run the clean up tool as requested, but office is not
listed, I have deleted the temp folder and Office will still "NOT" install.

Steps to reproduce my problem.
1. Create a splipstream install cd of Windows XP Sp2.
2. Install windows Xp Sp2 Pro Full Version on to a PC.
3. Install any drivers needed.
4. Complete all windows updates.
5. Begin new install of Office 2000 "Any Version"

Or

Steps to reproduce my problem.
1. Use a Store bought copy of Windows Xp Sp1 Pro Full Version
2. Install Windows Xp Sp1 Pro Full Version on to a PC.
3. Install Any drivers needed.
4. Install Windows Xp Sp2 Onto PC.
5. Complete all windows updates.
6. Begin new install of Office 2000 "Any Version"

Both will fail, however using the second method I can uninstall
Windows XP Sp2, and i am then able to install Office 2000 "Any Version"

This strongly suggests that this is a service pack 2 issue, however as you
can
note. SRX040930607957 was created by a SP2 help desk, and then transfered
to your deptment

 

[shane lieberg]

MY REPLY


Step 1: This would imply that I have successfully installed
Office and now need to use the repair utility.
(I CAN NOT INSTALL OFFICE 2000 ON A NEW INSTALLATION OF XP SP2)

Step 2: I am installing Office 2000 full version, although the install will
not
complete. I have run the clean up tool as requested, but office is not
listed, I have deleted the temp folder and Office will still "NOT" install.

Steps to reproduce my problem.
1. Create a splipstream install cd of Windows XP Sp2.
2. Install windows Xp Sp2 Pro Full Version on to a PC.
3. Install any drivers needed.
4. Complete all windows updates.
5. Begin new install of Office 2000 "Any Version"

Or

Steps to reproduce my problem.
1. Use a Store bought copy of Windows Xp Sp1 Pro Full Version
2. Install Windows Xp Sp1 Pro Full Version on to a PC.
3. Install Any drivers needed.
4. Install Windows Xp Sp2 Onto PC.
5. Complete all windows updates.
6. Begin new install of Office 2000 "Any Version"

Both will fail, however using the second method I can uninstall
Windows XP Sp2, and i am then able to install Office 2000 "Any Version"

This strongly suggests that this is a service pack 2 issue, however as you
can
note. SRX040930607957 was created by a SP2 help desk, and then transfered
to your deptment

 

[shane lieberg]

MY REPLY


Step 1: This would imply that I have successfully installed
Office and now need to use the repair utility.
(I CAN NOT INSTALL OFFICE 2000 ON A NEW INSTALLATION OF XP SP2)

Step 2: I am installing Office 2000 full version, although the install will
not
complete. I have run the clean up tool as requested, but office is not
listed, I have deleted the temp folder and Office will still "NOT" install.

Steps to reproduce my problem.
1. Create a splipstream install cd of Windows XP Sp2.
2. Install windows Xp Sp2 Pro Full Version on to a PC.
3. Install any drivers needed.
4. Complete all windows updates.
5. Begin new install of Office 2000 "Any Version"

Or

Steps to reproduce my problem.
1. Use a Store bought copy of Windows Xp Sp1 Pro Full Version
2. Install Windows Xp Sp1 Pro Full Version on to a PC.
3. Install Any drivers needed.
4. Install Windows Xp Sp2 Onto PC.
5. Complete all windows updates.
6. Begin new install of Office 2000 "Any Version"

Both will fail, however using the second method I can uninstall
Windows XP Sp2, and i am then able to install Office 2000 "Any Version"

This strongly suggests that this is a service pack 2 issue, however as you
can
note. SRX040930607957 was created by a SP2 help desk, and then transfered
to your deptment

 

[shane lieberg]

MY REPLY


Step 1: This would imply that I have successfully installed
Office and now need to use the repair utility.
(I CAN NOT INSTALL OFFICE 2000 ON A NEW INSTALLATION OF XP SP2)

Step 2: I am installing Office 2000 full version, although the install will
not
complete. I have run the clean up tool as requested, but office is not
listed, I have deleted the temp folder and Office will still "NOT" install.

Steps to reproduce my problem.
1. Create a splipstream install cd of Windows XP Sp2.
2. Install windows Xp Sp2 Pro Full Version on to a PC.
3. Install any drivers needed.
4. Complete all windows updates.
5. Begin new install of Office 2000 "Any Version"

Or

Steps to reproduce my problem.
1. Use a Store bought copy of Windows Xp Sp1 Pro Full Version
2. Install Windows Xp Sp1 Pro Full Version on to a PC.
3. Install Any drivers needed.
4. Install Windows Xp Sp2 Onto PC.
5. Complete all windows updates.
6. Begin new install of Office 2000 "Any Version"

Both will fail, however using the second method I can uninstall
Windows XP Sp2, and i am then able to install Office 2000 "Any Version"

This strongly suggests that this is a service pack 2 issue, however as you
can
note. SRX040930607957 was created by a SP2 help desk, and then transfered
to your deptment

 

[Oli Restorick]

Your first method of reproduction is not correct, sa it's exactly what I do
to install workstations, albeit using the Small Business Edition of Office
2000.

However, if other versions of Office were regularly exhibiting the problem
you're having, I'm sure we all would have heard about it.

Looks like you've already been on to PSS. They should give you free support
if it's truly an SP2 issue.

Oli

 

[Oli Restorick]

Your first method of reproduction is not correct, sa it's exactly what I do
to install workstations, albeit using the Small Business Edition of Office
2000.

However, if other versions of Office were regularly exhibiting the problem
you're having, I'm sure we all would have heard about it.

Looks like you've already been on to PSS. They should give you free support
if it's truly an SP2 issue.

Oli

 

[Oli Restorick]

Your first method of reproduction is not correct, sa it's exactly what I do
to install workstations, albeit using the Small Business Edition of Office
2000.

However, if other versions of Office were regularly exhibiting the problem
you're having, I'm sure we all would have heard about it.

Looks like you've already been on to PSS. They should give you free support
if it's truly an SP2 issue.

Oli