S
Susan Ramlet
It's helpful to know what happened when you tried certain things, in order to troubleshoot. Based on the fact the CD wouldn't copy successfully, I believe you either need to use a non-CD-RW drive, like the article suggests, or try ordering a new CD, per the support article.
Hope that helps--and please post back if one of those works for you.
Hope that helps--and please post back if one of those works for you.