Invalid access to memory location error when opening issue trackin

[Michael]

I've been using Groove 2007 successfully for a few months, but recently I
have lost the ability to access the Issue Tracking tool. I get a message
regarding "Invalid access to memory location" followed by "Error: Cannot
display tool". I have removed and re-added Groove, rebooted several times,
and I am completely up to date on all office and windows xp updates.

Any help is really appreciated.

 

[SBC [MVP Groove]]

Michael -
Does the error only occur when the 'Issue Tracking' tool is within a Groove
workspace? How does the Groove client perform otherwise?

SBC
-------------------
Microsoft MVP - Groove:Architecture

weblog:
http://weblogs.asp.net/sbchatterjee

sbc111 at gmaildotcom

Pickup Groove Developer workspaces:
http://www.ctdotnet.org

 

[Michael]

It only happens with Issue Tracking. Other tools work just fine. Also,
other users in the same workspace are not having the same problem. I think I
may be the only user with Office 2007 SP1.

Thanks!

 

[Frances Selkirk [MSFT]]

If you are seeing this problem in only one workspace, then you may have a
corrupted workspace record. The quickest way out of this is usually to delete
your local copy of the workspace and then get reinvited to it. Try this:

1. Right-click the workspace and then click Properties. If Size is under 2
GB, continue. (If not, let me know, but DON'T delete it.)
2. Right-click the workspace, select Delete, and then click From this
Computer.
3. Wait for any disk activity to stop.
4. Shut down Groove.
5. Restart Groove.
6. Have someone reinvite you to the workspace.

I hope this helps!

--
Frances Selkirk [MSFT]
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.

 

[Michael]

Thank you!! You know, I had never even noticed that Delete had a submenu.
Not used to Delete having multiple options. I really appreciate your help.

If you are seeing this problem in only one workspace, then you may have a
corrupted workspace record. The quickest way out of this is usually to delete
your local copy of the workspace and then get reinvited to it. Try this:

1. Right-click the workspace and then click Properties. If Size is under 2
GB, continue. (If not, let me know, but DON'T delete it.)
2. Right-click the workspace, select Delete, and then click From this
Computer.
3. Wait for any disk activity to stop.
4. Shut down Groove.
5. Restart Groove.
6. Have someone reinvite you to the workspace.

I hope this helps!

--
Frances Selkirk [MSFT]
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.

It only happens with Issue Tracking. Other tools work just fine. Also,
other users in the same workspace are not having the same problem. I think I
may be the only user with Office 2007 SP1.

Thanks!