Is word slow on your system? Just started this morning?

D

DeadZone

Hi;

Thought I'd let people in on the skinny with this.
I've got a number of clients who are reporting that Word
is behaving slowly (slow to open, etc.). All of these
clients are running Symantec Norton AntiVirus 2000 or
better. I have found that disabiling the plug in for
Microsoft Office is circumventing the problem, even
though turning off anti-virus is not a good idea.
 
D

DeadZone

.. Search for officeav.dll
2. In my case I found it within Norton Antivirus.
Change the name to officeav.old
3. Search > Run > %appdata%
4. If you find icons named Normal (I found two of them),
delete them
5. Start > Run > winword.exe /safe (note the space
afte exe)
6. This will open Word in Safe Mode. In my case it
reconfigured all the Office programs and I had to put in
the Office XP Professional disk.

....found this in earlier post, may also help.
 
W

What about me

Hey I was wondering what about me someone who doesn't use
anti virus software. this issues for us has been going
on for several weeks and it only works clean for about 4
hours after I log out and log back in, but that is so
time prohibitive espicailly when we have two essential
programs that start on startup.
 
T

TF

The office Plug-in will not affect your security as long as the virus
scanner is working. The plug-in was developed by Norton to make users think
they are getting more value for their money, but they failed miserably.

--
Terry Farrell - Word MVP
http://www.mvps.org/word/


Hi;

Thought I'd let people in on the skinny with this.
I've got a number of clients who are reporting that Word
is behaving slowly (slow to open, etc.). All of these
clients are running Symantec Norton AntiVirus 2000 or
better. I have found that disabiling the plug in for
Microsoft Office is circumventing the problem, even
though turning off anti-virus is not a good idea.
 
S

Skisimon

DeadZone said:
Hi;

Thought I'd let people in on the skinny with this.
I've got a number of clients who are reporting that Word
is behaving slowly (slow to open, etc.). All of these
clients are running Symantec Norton AntiVirus 2000 or
better. I have found that disabiling the plug in for
Microsoft Office is circumventing the problem, even
though turning off anti-virus is not a good idea.
Click to expand...

Yeah, You're right. Symantec has nothing on its web site yet!
Right-click on Start and try to get Explore to run - Yugh! I had the
same problem with Excel this morning but that's OK now. Word is a dog
to load and a dog to open files. I also had problems with email all
day. I had to uninstall Norton SytemWorks entirely and now
everything's fine! But I hate to be naked to the net.
Symantec had better fix this FAST.
 
B

Beth Melton

You can reinstall Norton SystemWorks.

More than likely you had a previous version of Norton installed
containing the Office Plug-in option. If you didn't uninstall it prior
to installing Norton SystemWorks then the DLL for the plug-in remained
registered.

If you reinstall SystemWorks and encounter the problem then:

Search for officeav.dll and if found go to Start/Run and run the
following command:

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"

In the above example the path for "Officeav.dll" would depend on the
location of the DLL.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
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