G
Garon Line
PWA Issues Management leverages Windows Sharepoint
Services (brother of Sharepoint Portal).
The Issues forms are totally customisable allowing you
build a solution that suits your organisation.
There are a few key points however that you need to
understand.
1. Sharepoint requires all users to be Windows
Authenticated for this to work reliably. This means it
is limited to an Intranet solution. That is you can't
access the issues from an alternate domain to your own.
(Eg an internet cafe or client site, etc)
2. The Issue register is linked one to one with a
project. You will need to build custom sharepoint
(portal) sites to look at global issues across the
organisation.
3. The underlying table can be tricky to work with for
reporting through tools such as Crystal for consolidated
reporting (you need to link in some meta data tables)
Having siad that with a bit of Sharepoint development you
can use the product as Help Desk solution itself.
My view is that it provides a very good solution for
Issues management.
Regards
Garon Line
(e-mail address removed)
That is, some stories on third-party product integration
or development of InfoPath/Custom Form for call center
bug reports. Do you feel Project Server 2003 is suitable
for such a task? If not, what other suites would you all
suggest?
demo Project Server 2003 as a PM solution. During the
demo, I saw some definite areas of overlap, but I don't
believe that the consultant really understood my
questions in the Change/Issue Mgmt arena - so I stopped
wasting everyone's time.
Services (brother of Sharepoint Portal).
The Issues forms are totally customisable allowing you
build a solution that suits your organisation.
There are a few key points however that you need to
understand.
1. Sharepoint requires all users to be Windows
Authenticated for this to work reliably. This means it
is limited to an Intranet solution. That is you can't
access the issues from an alternate domain to your own.
(Eg an internet cafe or client site, etc)
2. The Issue register is linked one to one with a
project. You will need to build custom sharepoint
(portal) sites to look at global issues across the
organisation.
3. The underlying table can be tricky to work with for
reporting through tools such as Crystal for consolidated
reporting (you need to link in some meta data tables)
Having siad that with a bit of Sharepoint development you
can use the product as Help Desk solution itself.
My view is that it provides a very good solution for
Issues management.
Regards
Garon Line
(e-mail address removed)
things that come along with it.
2003/Web Access and WSS as an issue management system.
That is, some stories on third-party product integration
or development of InfoPath/Custom Form for call center
bug reports. Do you feel Project Server 2003 is suitable
for such a task? If not, what other suites would you all
suggest?
vender offerings, but we had an MS Consultant come in a
demo Project Server 2003 as a PM solution. During the
demo, I saw some definite areas of overlap, but I don't
believe that the consultant really understood my
questions in the Change/Issue Mgmt arena - so I stopped
wasting everyone's time.