Issue with Recurring Appointments

M

Matt Fallon

I am currently receiving the following error messages when trying to open
recurring appointments using Outlook 2003 in the Calendar view Day / Week /
Month (with and without Auto Preview).

"Cannot read one instance of this recurring appointment. Close any open
appointments and try again, or recreate the appointment."

Followed by "Can't open this item. Operation Failed."

The machine is a Windows 2003 Server with SP1 running Terminal Services (Not
Admin mode). The Client application is Outlook 2003 as part of Office 2003
Small Business Edition.

Both the Operating system and Office package have all current patches.

The Outlook connection is to an Exchange 2003 Server again on a Windows 2003
SP1 platform again with all available Windows and Exchange updates.

I have read a number of post on different internet sites regarding this
issue and have found the following.

1. This issue is resolved if you enable Cached Exchange Mode, however the
problem returns if you disable Cached Exchange Mode.
Problem with this solution is that Cached Exchange Mode is not available
through Terminal Services, hence this doesn't fix my problem.

2. This problem can be resolved by closing Outlook and deleting the
frmcache.dat file from the user profile.
Tried this resolution and removed all of these files from all user profiles
on the server (all profiles are local not roaming) and this does not resolve
the problem.

3. If you change to any of the list views within the calendar you can open
the recurring instance of the item and view or amend it.
Problem with this solution is that it does not allow you to open individual
instances of the recurring appointment to edit them which is a requirement.

4. If you use Outlook Web Access to access the calendar then you are able to
access the single instance or individual instances of the items.
This is just a workaround and an inconvenience to the users who then have
both Outlook and OWA open to perform day to day functions.

I would appreciate it if anyone could offer some insight in to this problem
and a resolution to it.

I have searched thoroughly multiple internet resources and the Microsoft
Knowledge base, all to no avail.

Many thanks in advance for any assistance you can offer.

Regards,

Matt Fallon
 
D

Dennis

Matt,

I am migrating mailboxes and public folders from an Exchange 5.5 box t
an Exchange 2003 box, and I encountered similar problems. Specifically
when Outlook 2003 Clients are connected to Exchange 5.5 box with email
cached but Download Public Folder Favorites unchecked, everything work
fine. When I check "Download the Public Folder Favorites", Exception
to Recurring Items disappear from the calendar view. The exception
are the appointments that have the symbol of circular arrows with
slash through them.

Turning off public folder caching brings the exceptions back.
Furthermore, when I export the shared calendar to .pst and import i
into Exchange 2003 to share it, I get the same behavior as above. Bu
when I click on an exception to a recurring appointment, I get th
message "Cannot read one instance of this recurring appointment. Clos
any open appointments and try again, or recreate the appointment."

Perhaps our issues are not exactly the same, but it feels like we ma
be working around the same problem which is causing differen
symptoms.

Did you get any response to your request for help on this issue?

Thanks,
Denni
 
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