Issues with normal.dot on multiple machines

B

Bryan Bowers

Howdy all,

One of our client machines was having a problem where it
couldn't open the normal.dot. I renamed the file, opened
Word, and at close it said the normal.dot couldn't be
created due to a permission error (saving to c drive).
Did some more troubleshooting, saw that OSA was consuming
a lot of CPU cycles. Did a virus scan and came up clean.
Reloaded the OS and the problem is fixed.

Unfortunately another machine just started experiencing
the same issues. Any ideas?

Thanks,
Bryan
 
C

Charles Kenyon

Get rid of OSA. I always pull it out of my Programs Startup folder. I
believe that with today's computers it is of little value and it has caused
me problems in the (Word 97) past.
--

Charles Kenyon

See the MVP FAQ: <URL: http://www.mvps.org/word/> which is awesome!
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