Issues with re-insall of Office Beta 2

[BobB]

I attempted to install the Technical Release yesterday and encountered some
issues, that finally made me decide I had to back it out. After uninstalling
it, I had further issues with a re-install of Beta 2, which made me back off
to Office 2003, to try to start from the beginning. Even after getting back
to Office 2003 being fully functional, I get the same error when trying to
re-install Beta 2. During the Beta 2 installation, the installation fails
with the following error "Microsoft Office Professional Plus 2007 (beta)
encountered and error during setup. Error 2711. An internal error has
occurred. (GraphicsFiltersCDRFilesIntl_1033 )

Any ideas on how to get past this?

 

[Milly Staples [MVP - Outlook]]

Have you emptied your temp folders? Disabled your AV (especially Symantec
Corporate Edition)? Are you trying to run setup from a CD or the files on a
local or network drive?

--
Milly Staples [MVP - Outlook]

Post all replies to the news group to keep the discussion intact.

After furious head scratching, BobB asked:

|| I attempted to install the Technical Release yesterday and
|| encountered some issues, that finally made me decide I had to back
|| it out. After uninstalling it, I had further issues with a
|| re-install of Beta 2, which made me back off to Office 2003, to try
|| to start from the beginning. Even after getting back to Office 2003
|| being fully functional, I get the same error when trying to
|| re-install Beta 2. During the Beta 2 installation, the installation
|| fails with the following error "Microsoft Office Professional Plus
|| 2007 (beta) encountered and error during setup. Error 2711. An
|| internal error has occurred. (GraphicsFiltersCDRFilesIntl_1033
|| )
||
|| Any ideas on how to get past this?

 

[Milly Staples [MVP - Outlook]]

Have you emptied your temp folders? Disabled your AV (especially Symantec
Corporate Edition)? Are you trying to run setup from a CD or the files on a
local or network drive?

--
Milly Staples [MVP - Outlook]

Post all replies to the news group to keep the discussion intact.

After furious head scratching, BobB asked:

|| I attempted to install the Technical Release yesterday and
|| encountered some issues, that finally made me decide I had to back
|| it out. After uninstalling it, I had further issues with a
|| re-install of Beta 2, which made me back off to Office 2003, to try
|| to start from the beginning. Even after getting back to Office 2003
|| being fully functional, I get the same error when trying to
|| re-install Beta 2. During the Beta 2 installation, the installation
|| fails with the following error "Microsoft Office Professional Plus
|| 2007 (beta) encountered and error during setup. Error 2711. An
|| internal error has occurred. (GraphicsFiltersCDRFilesIntl_1033
|| )
||
|| Any ideas on how to get past this?

 

[Milly Staples [MVP - Outlook]]

Have you emptied your temp folders? Disabled your AV (especially Symantec
Corporate Edition)? Are you trying to run setup from a CD or the files on a
local or network drive?

--
Milly Staples [MVP - Outlook]

Post all replies to the news group to keep the discussion intact.

After furious head scratching, BobB asked:

|| I attempted to install the Technical Release yesterday and
|| encountered some issues, that finally made me decide I had to back
|| it out. After uninstalling it, I had further issues with a
|| re-install of Beta 2, which made me back off to Office 2003, to try
|| to start from the beginning. Even after getting back to Office 2003
|| being fully functional, I get the same error when trying to
|| re-install Beta 2. During the Beta 2 installation, the installation
|| fails with the following error "Microsoft Office Professional Plus
|| 2007 (beta) encountered and error during setup. Error 2711. An
|| internal error has occurred. (GraphicsFiltersCDRFilesIntl_1033
|| )
||
|| Any ideas on how to get past this?

 

[Milly Staples [MVP - Outlook]]

Have you emptied your temp folders? Disabled your AV (especially Symantec
Corporate Edition)? Are you trying to run setup from a CD or the files on a
local or network drive?

--
Milly Staples [MVP - Outlook]

Post all replies to the news group to keep the discussion intact.

After furious head scratching, BobB asked:

|| I attempted to install the Technical Release yesterday and
|| encountered some issues, that finally made me decide I had to back
|| it out. After uninstalling it, I had further issues with a
|| re-install of Beta 2, which made me back off to Office 2003, to try
|| to start from the beginning. Even after getting back to Office 2003
|| being fully functional, I get the same error when trying to
|| re-install Beta 2. During the Beta 2 installation, the installation
|| fails with the following error "Microsoft Office Professional Plus
|| 2007 (beta) encountered and error during setup. Error 2711. An
|| internal error has occurred. (GraphicsFiltersCDRFilesIntl_1033
|| )
||
|| Any ideas on how to get past this?

 

[Milly Staples [MVP - Outlook]]

Have you emptied your temp folders? Disabled your AV (especially Symantec
Corporate Edition)? Are you trying to run setup from a CD or the files on a
local or network drive?

--
Milly Staples [MVP - Outlook]

Post all replies to the news group to keep the discussion intact.

After furious head scratching, BobB asked:

|| I attempted to install the Technical Release yesterday and
|| encountered some issues, that finally made me decide I had to back
|| it out. After uninstalling it, I had further issues with a
|| re-install of Beta 2, which made me back off to Office 2003, to try
|| to start from the beginning. Even after getting back to Office 2003
|| being fully functional, I get the same error when trying to
|| re-install Beta 2. During the Beta 2 installation, the installation
|| fails with the following error "Microsoft Office Professional Plus
|| 2007 (beta) encountered and error during setup. Error 2711. An
|| internal error has occurred. (GraphicsFiltersCDRFilesIntl_1033
|| )
||
|| Any ideas on how to get past this?

 

[BobB]

I have disabled Norton AV. I followed another post to empty my temp files
through a command line prompt, "cmd /c /k del %temp%\*.* /q /s /f". Doing
this did not correct the issue. Is there another area I should be looking in
to empty files? The file I am installing from is a download. I am installing
from its location on my desktop

 

[BobB]

I have disabled Norton AV. I followed another post to empty my temp files
through a command line prompt, "cmd /c /k del %temp%\*.* /q /s /f". Doing
this did not correct the issue. Is there another area I should be looking in
to empty files? The file I am installing from is a download. I am installing
from its location on my desktop

 

[BobB]

I have disabled Norton AV. I followed another post to empty my temp files
through a command line prompt, "cmd /c /k del %temp%\*.* /q /s /f". Doing
this did not correct the issue. Is there another area I should be looking in
to empty files? The file I am installing from is a download. I am installing
from its location on my desktop

 

[BobB]

I have disabled Norton AV. I followed another post to empty my temp files
through a command line prompt, "cmd /c /k del %temp%\*.* /q /s /f". Doing
this did not correct the issue. Is there another area I should be looking in
to empty files? The file I am installing from is a download. I am installing
from its location on my desktop

 

[BobB]

I have disabled Norton AV. I followed another post to empty my temp files
through a command line prompt, "cmd /c /k del %temp%\*.* /q /s /f". Doing
this did not correct the issue. Is there another area I should be looking in
to empty files? The file I am installing from is a download. I am installing
from its location on my desktop

 

[Bob Buckland ?:-\)]

Hi Bob,

The Error 2711 is one you can get with mixed versions of the product installed. If you have more than one Office 2007 Beta 2
product installed (check in Add/Remove Programs) then all of them have to uninstalled and the PC restarted before reinstalling all
of the Beta 2 products and *then* applying the Beta2 Technical Refresh Patch.

See if the basic Office 2007 Beta 2 Technical Refresh (B2TR) steps here and the steps above help you get things running again
http://support.microsoft.com/kb/923718/en-us?FR=1
If not, then there may be a bit of registry surgery needed as well.

FWIW, you may want to move the downloaded files to a folder other than on your desktop. Desktop installs can provide odd results on
their own.
=======
I have disabled Norton AV. I followed another post to empty my temp files
through a command line prompt, "cmd /c /k del %temp%\*.* /q /s /f". Doing
this did not correct the issue. Is there another area I should be looking in
to empty files? The file I am installing from is a download. I am installing
from its location on my desktop >>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS to the 2007 Office System

1. Free MS Office 2007 book from MS Press, 213 pages:
http://microsoft.com/learning/office2007/default.mspx#booksfrommspress

2.. Office 2007 Beta 2 Online Test Drive, Downloadable beta,
e-learning courses, doucmentation and movies:
http://microsoft.com/office/preview

3. Send 2007 Office System Beta 2 feedback directly to the MS Office 2007 product team with this feedback tool:
http://sas.office.microsoft.com/

4. Try the 2007 OfficeOnline preview website , without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033

b. then visit
http://officebeta.iponet.net

 

[Bob Buckland ?:-\)]

Hi Bob,

The Error 2711 is one you can get with mixed versions of the product installed. If you have more than one Office 2007 Beta 2
product installed (check in Add/Remove Programs) then all of them have to uninstalled and the PC restarted before reinstalling all
of the Beta 2 products and *then* applying the Beta2 Technical Refresh Patch.

See if the basic Office 2007 Beta 2 Technical Refresh (B2TR) steps here and the steps above help you get things running again
http://support.microsoft.com/kb/923718/en-us?FR=1
If not, then there may be a bit of registry surgery needed as well.

FWIW, you may want to move the downloaded files to a folder other than on your desktop. Desktop installs can provide odd results on
their own.
=======
I have disabled Norton AV. I followed another post to empty my temp files
through a command line prompt, "cmd /c /k del %temp%\*.* /q /s /f". Doing
this did not correct the issue. Is there another area I should be looking in
to empty files? The file I am installing from is a download. I am installing
from its location on my desktop >>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS to the 2007 Office System

1. Free MS Office 2007 book from MS Press, 213 pages:
http://microsoft.com/learning/office2007/default.mspx#booksfrommspress

2.. Office 2007 Beta 2 Online Test Drive, Downloadable beta,
e-learning courses, doucmentation and movies:
http://microsoft.com/office/preview

3. Send 2007 Office System Beta 2 feedback directly to the MS Office 2007 product team with this feedback tool:
http://sas.office.microsoft.com/

4. Try the 2007 OfficeOnline preview website , without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033

b. then visit
http://officebeta.iponet.net

 

[Bob Buckland ?:-\)]

Hi Bob,

The Error 2711 is one you can get with mixed versions of the product installed. If you have more than one Office 2007 Beta 2
product installed (check in Add/Remove Programs) then all of them have to uninstalled and the PC restarted before reinstalling all
of the Beta 2 products and *then* applying the Beta2 Technical Refresh Patch.

See if the basic Office 2007 Beta 2 Technical Refresh (B2TR) steps here and the steps above help you get things running again
http://support.microsoft.com/kb/923718/en-us?FR=1
If not, then there may be a bit of registry surgery needed as well.

FWIW, you may want to move the downloaded files to a folder other than on your desktop. Desktop installs can provide odd results on
their own.
=======
I have disabled Norton AV. I followed another post to empty my temp files
through a command line prompt, "cmd /c /k del %temp%\*.* /q /s /f". Doing
this did not correct the issue. Is there another area I should be looking in
to empty files? The file I am installing from is a download. I am installing
from its location on my desktop >>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS to the 2007 Office System

1. Free MS Office 2007 book from MS Press, 213 pages:
http://microsoft.com/learning/office2007/default.mspx#booksfrommspress

2.. Office 2007 Beta 2 Online Test Drive, Downloadable beta,
e-learning courses, doucmentation and movies:
http://microsoft.com/office/preview

3. Send 2007 Office System Beta 2 feedback directly to the MS Office 2007 product team with this feedback tool:
http://sas.office.microsoft.com/

4. Try the 2007 OfficeOnline preview website , without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033

b. then visit
http://officebeta.iponet.net

 

[Bob Buckland ?:-\)]

Hi Bob,

The Error 2711 is one you can get with mixed versions of the product installed. If you have more than one Office 2007 Beta 2
product installed (check in Add/Remove Programs) then all of them have to uninstalled and the PC restarted before reinstalling all
of the Beta 2 products and *then* applying the Beta2 Technical Refresh Patch.

See if the basic Office 2007 Beta 2 Technical Refresh (B2TR) steps here and the steps above help you get things running again
http://support.microsoft.com/kb/923718/en-us?FR=1
If not, then there may be a bit of registry surgery needed as well.

FWIW, you may want to move the downloaded files to a folder other than on your desktop. Desktop installs can provide odd results on
their own.
=======
I have disabled Norton AV. I followed another post to empty my temp files
through a command line prompt, "cmd /c /k del %temp%\*.* /q /s /f". Doing
this did not correct the issue. Is there another area I should be looking in
to empty files? The file I am installing from is a download. I am installing
from its location on my desktop >>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS to the 2007 Office System

1. Free MS Office 2007 book from MS Press, 213 pages:
http://microsoft.com/learning/office2007/default.mspx#booksfrommspress

2.. Office 2007 Beta 2 Online Test Drive, Downloadable beta,
e-learning courses, doucmentation and movies:
http://microsoft.com/office/preview

3. Send 2007 Office System Beta 2 feedback directly to the MS Office 2007 product team with this feedback tool:
http://sas.office.microsoft.com/

4. Try the 2007 OfficeOnline preview website , without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033

b. then visit
http://officebeta.iponet.net

 

[Bob Buckland ?:-\)]

Hi Bob,

The Error 2711 is one you can get with mixed versions of the product installed. If you have more than one Office 2007 Beta 2
product installed (check in Add/Remove Programs) then all of them have to uninstalled and the PC restarted before reinstalling all
of the Beta 2 products and *then* applying the Beta2 Technical Refresh Patch.

See if the basic Office 2007 Beta 2 Technical Refresh (B2TR) steps here and the steps above help you get things running again
http://support.microsoft.com/kb/923718/en-us?FR=1
If not, then there may be a bit of registry surgery needed as well.

FWIW, you may want to move the downloaded files to a folder other than on your desktop. Desktop installs can provide odd results on
their own.
=======
I have disabled Norton AV. I followed another post to empty my temp files
through a command line prompt, "cmd /c /k del %temp%\*.* /q /s /f". Doing
this did not correct the issue. Is there another area I should be looking in
to empty files? The file I am installing from is a download. I am installing
from its location on my desktop >>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS to the 2007 Office System

1. Free MS Office 2007 book from MS Press, 213 pages:
http://microsoft.com/learning/office2007/default.mspx#booksfrommspress

2.. Office 2007 Beta 2 Online Test Drive, Downloadable beta,
e-learning courses, doucmentation and movies:
http://microsoft.com/office/preview

3. Send 2007 Office System Beta 2 feedback directly to the MS Office 2007 product team with this feedback tool:
http://sas.office.microsoft.com/

4. Try the 2007 OfficeOnline preview website , without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033

b. then visit
http://officebeta.iponet.net

 

[BobB]

Bob and Milly,

Thank you for your help so far. Bob, I tried the steps you mentioned, I did
have other Beta 2007 programs installed. I uninstalled those, did another
temp folder cleanup, and ran the steps in the article quoted, including
enabling logging. I still see the same failure as originally described trying
to install the original Beta package (BTW, I moved this off the desktop and
tried to install from a location on C. What seems a little strange is that
after the failure, I went searching for the log file to read through it and
to attach it, but there was no log file found on my system called MSI*.log,
or B2tr.log.

How bad is the registry surgery you are suggesting?

 

[BobB]

Bob and Milly,

Thank you for your help so far. Bob, I tried the steps you mentioned, I did
have other Beta 2007 programs installed. I uninstalled those, did another
temp folder cleanup, and ran the steps in the article quoted, including
enabling logging. I still see the same failure as originally described trying
to install the original Beta package (BTW, I moved this off the desktop and
tried to install from a location on C. What seems a little strange is that
after the failure, I went searching for the log file to read through it and
to attach it, but there was no log file found on my system called MSI*.log,
or B2tr.log.

How bad is the registry surgery you are suggesting?

 

[BobB]

Bob and Milly,

Thank you for your help so far. Bob, I tried the steps you mentioned, I did
have other Beta 2007 programs installed. I uninstalled those, did another
temp folder cleanup, and ran the steps in the article quoted, including
enabling logging. I still see the same failure as originally described trying
to install the original Beta package (BTW, I moved this off the desktop and
tried to install from a location on C. What seems a little strange is that
after the failure, I went searching for the log file to read through it and
to attach it, but there was no log file found on my system called MSI*.log,
or B2tr.log.

How bad is the registry surgery you are suggesting?

 

[BobB]

Bob and Milly,

Thank you for your help so far. Bob, I tried the steps you mentioned, I did
have other Beta 2007 programs installed. I uninstalled those, did another
temp folder cleanup, and ran the steps in the article quoted, including
enabling logging. I still see the same failure as originally described trying
to install the original Beta package (BTW, I moved this off the desktop and
tried to install from a location on C. What seems a little strange is that
after the failure, I went searching for the log file to read through it and
to attach it, but there was no log file found on my system called MSI*.log,
or B2tr.log.

How bad is the registry surgery you are suggesting?