D
DL
Sad story, however
You really should have a current upto date AV app and Firewall installed.
ZoneAlarm has a free version, blocks incoming + outgoing whereas default
Winxp firewall only stopps incoming.
All the major AV vendors have a free on line scan process.
You might also want to download, update and run both Adaware and SpyBot,
both free.
Crashing whilst only on the internet may indicate a modem or win connection
prob, assuming no trojan/virus.
I assume also that both win and office are patched, if so first try
the scannow command, see win help.
Test pc if still a problem,
Try; http://www.perfectdrivers.com/howto/msconfig.html
msconfig, an MS app.
In services tab, hide all MS, then untick the rest
In start up tab, untick all
Reboot sys
If problem cured its a process of illimination to find the problem
service/startup.
If still a problem try
http://www.dependencywalker.com/
read about it, then run yr office app via this to see if it indicates the
problem
Finally the MS support via email is actually quite helpfull, and doesnt
cost.
good hunting
You really should have a current upto date AV app and Firewall installed.
ZoneAlarm has a free version, blocks incoming + outgoing whereas default
Winxp firewall only stopps incoming.
All the major AV vendors have a free on line scan process.
You might also want to download, update and run both Adaware and SpyBot,
both free.
Crashing whilst only on the internet may indicate a modem or win connection
prob, assuming no trojan/virus.
I assume also that both win and office are patched, if so first try
the scannow command, see win help.
Test pc if still a problem,
Try; http://www.perfectdrivers.com/howto/msconfig.html
msconfig, an MS app.
In services tab, hide all MS, then untick the rest
In start up tab, untick all
Reboot sys
If problem cured its a process of illimination to find the problem
service/startup.
If still a problem try
http://www.dependencywalker.com/
read about it, then run yr office app via this to see if it indicates the
problem
Finally the MS support via email is actually quite helpfull, and doesnt
cost.
good hunting