Junk Email Folder Won't Empty

[Rafael Montserrat]

OS 10.4.11
Ibook G4
1.5 GB Ram
Entourage 11.3.2

The junk email folder won't delete. I have emptied it from my online
browser. Seems stuck. I get the message "The Action Could Not Be
completed. An unknown error (4362) occurred."

Thanks,

Rafael

 

[Diane Ross]

The junk email folder won't delete. I have emptied it from my online
browser. Seems stuck. I get the message "The Action Could Not Be
completed. An unknown error (4362) occurred."

You can't delete the folder. You can only delete the messages. If you tried
to delete it online it will not be able to do this in Entourage.

Error 4362

This indicates database corruption. Rebuild your database.

More Info on Error 4362

Sometimes this error indicates a problem Entourage is having with the
Microsoft Database Daemon. Turn off Notifications under Entourage in the
Menu bar.

Then go to System preferences/Startup Items and remove any entries of the
database daemon from the 'login items' window. Now start up Entourage again
and hopefully the problem will have been resolved.

Note: Some users reported this error when clicking on a corrupt email. 4362
is not the usual error for a corrupt message. If deleting the message does
not solve the problem, try a rebuild. If this is your problem, then try the
following:

Go to View menu/Preview Pane, or press command-\, to turn the Preview Pane
off. Now when he click on the message, you will be able to delete it. If
this is a POP account and a local folder, then go to Tools/Run
Schedule/Empty Deleted Items Items Folder. If it is an IMAP account set up
with its own Deleted Items Folder, quit Entourage so it will get purged, or
if set up to "mark for deletion" press command-K to connect to the account
to purge it.

Rafael, by now you know where to look for error messages. Bad Rafael!

<http://www.entourage.mvps.org/error/page.html>

 

[Rafael Montserrat]

I aam able to delete junk mail folder is I don't try to empty the whole
folder at once. I have to select sections, then delete another section and
delete it. Is this the way it works, or should I be able to delete the
whole thing at once?

 

[Diane Ross]

I aam able to delete junk mail folder is I don't try to empty the whole
folder at once. I have to select sections, then delete another section and
delete it. Is this the way it works, or should I be able to delete the
whole thing at once?

You should be able to delete it all at once. The error mentioned below 4362
indicates a corrupt database.

I remember that you have a very slow connection. Are you leaving your mail
on the server? I wonder if this could be a factor.

Try this for me. Create a new Identity in Entourage and enter your account
info. You can Option drag over your Rules and Signature files to the new
Identity. Open each rule and reset your folders. In your old Identity, do a
custom view to get mail received in the last 90 days. Drag that folder to
the desktop as an MBOX file. Drag it into your new Identity. Now you have a
clean database with the last 90 days of mail. You can always go back and get
all of your old mail, but this is a quick way to get up and running.

How to manually move your data from one version to another: