Junk Mail issues

L

luv2bike2

i have Outlook and 2 of my family members have Outlook Express (2003 both
versions) all updates have been applied, OS is XP (sp3).

I have Charter as my ISP and the 2 family members have embarq (part of
earthlink)as their ISP.

the problem is the same for all of us:

Outlook and outlook express is filtering email messages from senders that we
normally get email messages from and sending some (not all) messages from
these people to the Junk E-Mail folder. it is pretty annoying.

what can be done to fix this issue in both OutLook and Outlook Express.

I have added the people to the safe senders list a million times (every time
a message that is from a safe sender list and it goes into the junk email i
tell outlook that it is not junk, it comes back says that it has added this
person to the safe senders list and they are in the safe senders list.)
 

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