KB949074 Update Problem


J

Jim

On Thursday, 12/11/08, I was offered a number of Microsoft updates by the
monthly update service. After the installation I went to the Office Update
site, which offered Office Update KB949074. When I tried to install, it
fails. Downloading the file manually made no difference; it will not install
that way either complaining that it can't detect that Office 2003 is
installed on the machine with the specific message "The expected version of
the product was not found on your system." It seems a bit strange the update
is being offered at all since I have Office Professional 2007 installed on
both computers.

I went to the Microsoft Update site; it does not offer KB949074 update.
However a check at the Office Update says I need it even though it can't
install. This is happening on two computers both running Windows
Professional SP2 with all updates and SP3 with all updates.



Reading through the message regarding this problem is appears there is an
issue with this latest update.



Jim
 
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M

MowGreen [MVP]

From: http://support.microsoft.com/kb/949074
Notes

* The update for Microsoft Office 2003 does not install any files on the computer. Instead, the
update changes the cached Office 2003 MSI file that is used during update operations.
* If the Office Source Engine service is disabled, the value of the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose\Start registry entry is set to 4. This
behavior may occur when a user manually changes the value of the registry entry. Or, this behavior
may occur when certain third-party performance tools or third-party repair tools are run. The update
for Microsoft Office 2003 does not affect the performance or reliability of Office 2003.
* When the update for Microsoft Office 2003 is installed on a Windows Vista-based computer or on
a Windows Server 2008-based computer, you may have to restart the computer for the update to take
effect. You may not be notified to restart the computer.
* If you use Microsoft Update, Automatic Updates, or Microsoft Windows Server Update Services
(WSUS), you are offered the update for Microsoft Office 2003 only if the Office Source Engine service
is disabled.

Apparently, none of the above conditions exist on the system so the
update is not needed. Since others are also reporting this issue about
the Office Update site, it's most likely the detection logic of OU that
needs some tweaking.


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============
 
W

WayneBR

Has anyone sucessfully updated with kb949074?
--
wayneBR
MowGreen said:
From: http://support.microsoft.com/kb/949074
Notes

* The update for Microsoft Office 2003 does not install any files on
the computer. Instead, the update changes the cached Office 2003 MSI file
that is used during update operations.
* If the Office Source Engine service is disabled, the value of the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose\Start registry
entry is set to 4. This behavior may occur when a user manually changes
the value of the registry entry. Or, this behavior may occur when certain
third-party performance tools or third-party repair tools are run. The update
for Microsoft Office 2003 does not affect the performance or reliability
of Office 2003.
* When the update for Microsoft Office 2003 is installed on a Windows
Vista-based computer or on a Windows Server 2008-based computer, you may
have to restart the computer for the update to take effect. You may not
be notified to restart the computer.
* If you use Microsoft Update, Automatic Updates, or Microsoft
Windows Server Update Services (WSUS), you are offered the update for
Microsoft Office 2003 only if the Office Source Engine service
is disabled.

Apparently, none of the above conditions exist on the system so the update
is not needed. Since others are also reporting this issue about the Office
Update site, it's most likely the detection logic of OU that needs some
tweaking.


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============


On Thursday, 12/11/08, I was offered a number of Microsoft updates by the
monthly update service. After the installation I went to the Office
Update site, which offered Office Update KB949074. When I tried to
install, it fails. Downloading the file manually made no difference; it
will not install that way either complaining that it can't detect that
Office 2003 is installed on the machine with the specific message "The
expected version of the product was not found on your system." It seems a
bit strange the update is being offered at all since I have Office
Professional 2007 installed on both computers.

I went to the Microsoft Update site; it does not offer KB949074 update.
However a check at the Office Update says I need it even though it can't
install. This is happening on two computers both running Windows
Professional SP2 with all updates and SP3 with all updates.



Reading through the message regarding this problem is appears there is an
issue with this latest update.



Jim
 
P

Peter Foldes

Yes

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

WayneBR said:
Has anyone sucessfully updated with kb949074?
--
wayneBR
MowGreen said:
From: http://support.microsoft.com/kb/949074
Notes

* The update for Microsoft Office 2003 does not install any files on the
computer. Instead, the update changes the cached Office 2003 MSI file that is
used during update operations.
* If the Office Source Engine service is disabled, the value of the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose\Start registry entry is
set to 4. This behavior may occur when a user manually changes the value of the
registry entry. Or, this behavior may occur when certain third-party performance
tools or third-party repair tools are run. The update
for Microsoft Office 2003 does not affect the performance or reliability of Office 2003.
* When the update for Microsoft Office 2003 is installed on a Windows
Vista-based computer or on a Windows Server 2008-based computer, you may have to
restart the computer for the update to take effect. You may not be notified to
restart the computer.
* If you use Microsoft Update, Automatic Updates, or Microsoft Windows
Server Update Services (WSUS), you are offered the update for Microsoft Office
2003 only if the Office Source Engine service
is disabled.

Apparently, none of the above conditions exist on the system so the update is not
needed. Since others are also reporting this issue about the Office Update site,
it's most likely the detection logic of OU that needs some tweaking.


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============


On Thursday, 12/11/08, I was offered a number of Microsoft updates by the
monthly update service. After the installation I went to the Office Update site,
which offered Office Update KB949074. When I tried to install, it fails.
Downloading the file manually made no difference; it will not install that way
either complaining that it can't detect that Office 2003 is installed on the
machine with the specific message "The expected version of the product was not
found on your system." It seems a bit strange the update is being offered at all
since I have Office Professional 2007 installed on both computers.

I went to the Microsoft Update site; it does not offer KB949074 update. However
a check at the Office Update says I need it even though it can't install. This
is happening on two computers both running Windows Professional SP2 with all
updates and SP3 with all updates.



Reading through the message regarding this problem is appears there is an issue
with this latest update.



Jim
 
W

WayneBR

Thanks Peter,
--
wayneBR
Peter Foldes said:
Yes

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

WayneBR said:
Has anyone sucessfully updated with kb949074?
--
wayneBR
MowGreen said:
From: http://support.microsoft.com/kb/949074

Notes

* The update for Microsoft Office 2003 does not install any files
on the computer. Instead, the update changes the cached Office 2003 MSI
file that is used during update operations.
* If the Office Source Engine service is disabled, the value of the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose\Start registry
entry is set to 4. This behavior may occur when a user manually changes
the value of the registry entry. Or, this behavior may occur when
certain third-party performance tools or third-party repair
tools are run. The update
for Microsoft Office 2003 does not affect the performance or
reliability of
Office 2003.
* When the update for Microsoft Office 2003 is installed on a
Windows Vista-based computer or on a Windows Server 2008-based
computer, you may have to restart the computer for the update to take
effect. You may not be notified to restart the computer.
* If you use Microsoft Update, Automatic Updates, or Microsoft
Windows Server Update Services (WSUS), you are offered the update for
Microsoft Office 2003 only if the Office Source Engine service
is disabled.

Apparently, none of the above conditions exist on the system so the
update is not needed. Since others are also reporting this issue about
the Office Update site, it's most likely the detection logic of OU that
needs some tweaking.


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============



Jim wrote:

On Thursday, 12/11/08, I was offered a number of Microsoft updates by
the monthly update service. After the installation I went to the Office
Update site, which offered Office Update KB949074. When I tried to
install, it fails. Downloading the file manually made no difference; it
will not install that way either complaining that it can't detect that
Office 2003 is installed on the machine with the specific message "The
expected version of the product was not found on your system." It seems
a bit strange the update is being offered at all since I have Office
Professional 2007 installed on both computers.

I went to the Microsoft Update site; it does not offer KB949074 update.
However a check at the Office Update says I need it even though it
can't install. This is happening on two computers both running Windows
Professional SP2 with all updates and SP3 with all updates.



Reading through the message regarding this problem is appears there is
an issue with this latest update.



Jim
 
J

James

Will there be an update to the update logic? I attempted to install the
update by hand and a message stating "The Update cannot be applied."
resulted. Also Windows XP keeps asking me to update on Shutown, becuase
Windows' Automatic Update can not intall this update either.

When can a fix be expected?

MowGreen said:
From: http://support.microsoft.com/kb/949074
Notes

* The update for Microsoft Office 2003 does not install any files on the computer. Instead, the
update changes the cached Office 2003 MSI file that is used during update operations.
* If the Office Source Engine service is disabled, the value of the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose\Start registry entry is set to 4. This
behavior may occur when a user manually changes the value of the registry entry. Or, this behavior
may occur when certain third-party performance tools or third-party repair tools are run. The update
for Microsoft Office 2003 does not affect the performance or reliability of Office 2003.
* When the update for Microsoft Office 2003 is installed on a Windows Vista-based computer or on
a Windows Server 2008-based computer, you may have to restart the computer for the update to take
effect. You may not be notified to restart the computer.
* If you use Microsoft Update, Automatic Updates, or Microsoft Windows Server Update Services
(WSUS), you are offered the update for Microsoft Office 2003 only if the Office Source Engine service
is disabled.

Apparently, none of the above conditions exist on the system so the
update is not needed. Since others are also reporting this issue about
the Office Update site, it's most likely the detection logic of OU that
needs some tweaking.


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============


On Thursday, 12/11/08, I was offered a number of Microsoft updates by the
monthly update service. After the installation I went to the Office Update
site, which offered Office Update KB949074. When I tried to install, it
fails. Downloading the file manually made no difference; it will not install
that way either complaining that it can't detect that Office 2003 is
installed on the machine with the specific message "The expected version of
the product was not found on your system." It seems a bit strange the update
is being offered at all since I have Office Professional 2007 installed on
both computers.

I went to the Microsoft Update site; it does not offer KB949074 update.
However a check at the Office Update says I need it even though it can't
install. This is happening on two computers both running Windows
Professional SP2 with all updates and SP3 with all updates.



Reading through the message regarding this problem is appears there is an
issue with this latest update.



Jim
 
Ad

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S

Stress Phactor

We have chosen NOT to install update KB949074 at this time due to the
significant volume of reported failures on a variety of different systems
(Office XP, XP, Vista). At issue is Microsoft's claim that this is not a
security update so support is not free. If it is not a security update and
therefore without support should it fail, and our users are running problem
free without the update, then I feel confident we can continue to live
without the update until such a time that Microsoft upgrades its priority and
opens up support to those encountering problems. We'll revisit this again at
that time.
 
A

AGP

I get the same message when attempting to do it manually (update cannot be
applied). I wonder how we get it off the list to update so we can stop seeing
install updates and shut down?!
 
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M

MowGreen [MVP]

Was the update offered via Automatic Updates, Windows or Microsoft
Update sites, or in Vista, Windows Updates ?
Which edition of Windows is installed ?

You can stop the update service and then delete all the contents of
WINDOWS\SoftwareDistribution\Download in any edition of Windows, if so
desired.
Start > Run > type in

net stop wuauserv
Click OK or press Enter.

You'll need to show hidden files, folders, and system files, the method
varies according to the edition of Windows installed:
How to show hidden files in Windows
http://www.bleepingcomputer.com/tutorials/tutorial62.html

Now delete *all* contents of the Download subfolder of
SoftwareDistribution.
Then, either restart the system which will Start the update service or,
via Start > Run , run this command

net start wuauserv

If you are subsequently prompted to install the update, it can't install
because it's no longer present. If you are notified that it's available
for download or, it's been downloaded once again [this will depend on
what setting has been chosen for automatic updating], UNcheck the box
next to the update, click OK, and choose the Hide this update .... option.

Clear ?

MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============
 

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