Keep getting run timeerror and it shuts word down

K

Kevin

Can anyone help with this error message I keep getting?

Runtime Error:
c:/program files/microsoft office/office10/winword.exe

abnormal program termination.

We have reinstalled Word already and that has not fixed
the problem yet. Also we uninstalled word before that.

Have run Norton and it finds 15 at risk files sample is:

bsaveinst.exe
cd clint.dll
respond to my e-mail [email protected]
 
R

Raghu Prakash

Hi Kevin,

CAUSE
This problem may occur if one of the following conditions is true:
The Normal.dot template is corrupted.

-or-
One of the following add-in programs is corrupted:


Palmapp.dot

Navnc.dot

Dictation.dot
Word In Works Suite

Wrdemo.dot
Eastern European Font
-or-
The Norton AntiVirus Office plug-in (OfficeAV.dll) is corrupted.

RESOLUTION
To resolve this problem, use one of the following methods. Method 1 is the
most generic resolution for this problem. Method 2 may resolve the issue if
one of the add-in programs that is mentioned in the "Cause" section is
installed on your computer. Use the method that is appropriate for your
situation.
Method 1: Rename the Normal Template
NOTE: Renaming Normal.dot, a global template, resets options to their
default settings. These options include custom styles, custom toolbars,
macros, and AutoText entries. For this reason, Microsoft strongly
recommends that you do not delete your Normal.dot file.

Certain configurations can create more than one Normal.dot file. These
configurations include multiple versions of Word on the same computer and
several workstation installations on the same computer. In these
situations, be sure to rename the correct copy of Normal.dot.

Please take a look at Microsoft Knowledge Base Article - 320475
http://support.microsoft.com/default.aspx?scid=kb;en-us;320475


Please let me know has this helped You...
Thank you...
Raghu...
This posting is provided "AS IS" with no warranties, and confers no rights.
 
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