Knowledge Management Template

A

Anselm

Hi,

I am looking for a knowledge management template to help with service calls.

We have many people who answer the phone and have to answer technical
questions, and I would like to develop a simple system where I can gather all
of the knowledge and create one "document" - this can then be converted to
html and placed on teh web, or used for training etc.

Thanks
 
O

Og

Anselm said:
Hi,

I am looking for a knowledge management template to help with service
calls.

We have many people who answer the phone and have to answer technical
questions, and I would like to develop a simple system where I can gather
all
of the knowledge and create one "document" - this can then be converted to
html and placed on teh web, or used for training etc.

Thanks
Click to expand...


If you are building a solution from scratch, what are you basing your
solution upon? MS SharePoint Services? MS Access? Oracle?
If you already have a solution in place, you should contact the vendor of
your Knowledge Management System to determine if/what templates are
available for the solution that you purchased.
Steve
 
Top